Manager, Cafe

Hard Rock Hotel & Casino Ottawa; Cincinnati (OH); On-site; USD 65,000 - 85,000; Full time

Job summary

Hard Rock Hotel & Casino Ottawa seeks a seasoned Food & Beverage Manager to lead the restaurant division, oversee budgeting, scheduling, and ensure exemplary guest service. You will manage forecasting, inventory, payroll, and cost controls to maintain budgetary profit margins.

The role requires strong communication, analytical abilities, and flexibility in a fast-paced hotel environment. You will supervise the management team and work to optimize revenue and guest satisfaction.

Qualifications

• Excellent communication skills, written and oral.
• Excellent analytical and evaluation skills.
• Flexibility in work schedule.

Responsibilities

• Monitors training of management as well as line level team.
• Develops and updates policies and procedures for food and beverage staff.
• Reviews guest service evaluations and resolves complaints to restore guest faith.
• Performs routine inspections of all restaurants during key result times.
• Maximizes employee morale by leading by example.
• Interviews, hires, commends, disciplines, or terminates restaurant management and hourly employees as needed.
• Attends departmental meetings and conducts weekly management meetings.

Skills

Communication

Analytical skills

Flexibility

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Overview

• Provides Food & Beverage Management quantifiable information with regard to expenditures, labor, revenue/room covers, etc., needed for proper forecasting and budgeting.
• Efficiently schedules projects so as to meet all required deadlines.
• Ensures all department revenue reports are accurate prior to submittal to management.
• Evaluates business forecasts and assists department management determining adjusting staff hours/days of operation and supply ordering.
• Ensures all financial records for the department are accurately maintained and updated on a timely basis.
• Maintain a good working relationship with all outlet managers and food & beverage team.
• Participate in financial training for restaurant managers.
• Remain abreast of any changes in the food & beverage environment, including labor and systems.
• Holds outlet leaders accountable for maintaining inventory, payroll, and cost controls.
• Works to accomplish departmental goals, strategies, and objectives ensuring quality products and exemplary guest service while maintaining budgetary profit margins.
• Supervises the restaurant management team and delegates assignments and duties.
• Uses theInfo data analysis program to monitor employee sales performance.

Responsibilities

• Monitors training of Management as well as line level team.
• Develops and updates policies and procedures for food and beverage staff.
• Reviews all guest service evaluations and other feedback from the Customer Relations department and resolves customer complaints and service deficiencies to ensure guest’s faith in company has been restored.
• Performs routine inspections of all restaurants and is on the floor during key result times.
• Maximizes employee morale through leading by example.
• Interview, hire, commend, discipline and/or terminate restaurant management and, if necessary, hourly employees, in compliance with established policies and procedures.
• Attends departmental meetings and administrative hearings as required and conducts weekly meetings with restaurant management team.

Qualifications

• Excellent communication skills, both written and oral.
• Excellent analytical and evaluation skills.
• Flexibility in work schedule.

Additional Details

MUST BE 21 YEARS OF AGE