Assistant Manager

Ontario Trillium Foundation; Cleveland (OH); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Flexible Schedule

Health Insurance

Cash tips to take home daily

Free Specialty Beverage/Meal during-sh

Discounts

Room to grow from within

Job summary

Ontario Trillium Foundation is seeking an Assistant Manager to support Restaurant Managers in building a team and delivering outstanding guest experiences alongside profitable top-line sales.

The role emphasizes coaching, recruiting and training, cross-training team members, and maintaining brand standards while focusing on guest satisfaction, quality, service, and cleanliness. Strong communication and leadership are essential.

Qualifications

• Experience in restaurant, retail, or supervisory roles.
• Strong written and verbal English communication.
• Ability to manage basic math and financial tasks.

Responsibilities

• Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.
• Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager.
• Support development of team members through effective cross training, deployment, and delegation of responsibilities.

Skills

Passion for people

Dependability

Able to clearly express oneself Verbal

Math and financial management

Restaurant, retail, or supervisory

Age 19+

Job description

Assistant Managers support Restaurant Managers in their efforts to develop a team of dedicated people delivering great guest experiences and profitable top line sales.

Benefits:

• Flexible Schedule, No late nights
• Health Insurance
• Cash tips to take home daily
• Free Specialty Beverage/Meal during shift
• Discounts even when you're not working
• Room to grow from within as many new locations are in development currently or the existing ones

Responsibilities Include:

Team Environment:

• Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.
• Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager.
• Support development of team members through effective cross training, deployment, and delegation of responsibilities. Hold team members accountable for their behavior and performance, addressing concerns promptly.

Operations Excellence for Guest Satisfaction:

• Hold guests as highest priority and role model exceptional guest service. Assist Restaurant Manager in promoting an environment where there is a sense of urgency to satisfy guests.
• Ensure Brand standards and systems are executed. Monitor team performance to ensure quality, service, and cleanliness standards are met at all times. Complete all required training including ServSafe® certification.

Profitability:

• Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash.
• Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. Work with Restaurant Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals. Comply with all restaurant, Brand, and franchisee policies.

Qualifications:

Skills

• Passion for people
• Dependability
• Able to clearly express oneself verbally and in writing (English)
• Math and financial management
• Restaurant, retail, or supervisory experience
• At least 19years of age (where applicable)

Required Competencies

• Guest Focus - anticipate and understand guests' needs and exceed their expectations.
• Passion for Results - set compelling targets and deliver on commitments.
• Problem Solving and Decision Making - make good decisions based on analysis, experience and judgment.
• Building Effective Teams - get the right people in the right places, enabling them to make decisions and celebrate success as a team.
• Conflict Management - use interpersonal skills to confront tough issues and resolve disagreements constructively.
• Developing Direct Reports and Others - provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.