Assistant Manager, Beverage

Hard Rock Hotel & Casino Ottawa; Bristol (VA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Comprehensive benefits

Work-life balance

Job summary

Hard Rock Hotel & Casino Ottawa seeks an Assistant Manager – Food & Beverage to support daily front-of-house operations in a fast-paced casino environment. This role emphasizes team leadership, guest service excellence, operational efficiency, and regulatory compliance while supporting profitability.

This is a full-time position (40+ hrs weekly). Essential duties include hiring, training, scheduling, coaching, budgeting, and ensuring compliance with all regulations.

Qualifications

• Six years of restaurant experience with two years in a supervisory role.
• Three years restaurant experience with one year supervisory role (Bachelor path).

Responsibilities

• Lead front-of-house operations to ensure service quality and profitability.
• Hire, train, schedule, coach, and supervise staff.
• Monitor guest satisfaction and implement improvements.
• Manage labor, scheduling, inventory, and budgeting.
• Ensure compliance with gaming regulations.
• Assist with events and cross-outlet support.

Skills

Team leadership

Guest service

Labor management

Budgeting

Regulatory compliance

Education

High school diploma

Bachelor’s degree

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Assistant Manager – Food & Beverage

The Assistant Manager – Food & Beverage supports the daily operation of front‑of‑the‑house Food & Beverage outlets within a fast‑paced casino environment. This role assists with team leadership, guest service excellence, operational efficiency, and regulatory compliance while supporting departmental goals and profitability. This is a full time position (40+ hrs weekly).

Essential Functions

Essential duties may be performed with or without reasonable accommodation in accordance with applicable laws.

• Support daily front‑of‑the‑house operations to ensure service quality, efficiency, and profitability
• Promote a guest‑focused environment that encourages repeat visitation
• Hire, train, schedule, coach, and supervise team members
• Assist with labor management, scheduling, inventory, and budgeting
• Monitor guest satisfaction and operational performance; implement improvements as needed
• Partner with leadership on food cost controls, forecasting, and promotions
• Ensure compliance with all federal, state, local, and gaming regulations
• Resolve and document guest concerns and service recovery actions
• Support special events and assist across all Food & Beverage outlets as needed
• Perform other duties as assigned

Minimum Qualifications

Education and experience may be substituted on a year‑for‑year basis:

• High school diploma or equivalent with six (6) years of restaurant experience, including two (2) years in a supervisory role; or
• Bachelor’s degree in a related field with three (3) years of restaurant experience, including one (1) year in a supervisory role

Additional Requirements

• Must be at least 21 years of age
• Ability to obtain and maintain required gaming licenses and certifications
• Successful completion of background check and drug screening
• Experience opening new properties or outlets preferred

Work Environment & Scheduling

• Indoor casino, restaurant, and bar environments
• Exposure to noise, crowds, lighting changes, and guest activity
• Some areas may permit smoking where allowed by law
• Schedule may include nights, weekends, holidays, and special events

PAY RANGE:

$47,500 - $64,200/Salary