Assistant Manager, Beverage

Hard Rock Hotel & Casino Bristol; Bristol (VA); On-site; USD 47,500 - 64,200; Full time

Job summary

Hard Rock Hotel & Casino Bristol is seeking an Assistant Manager – Food & Beverage to oversee daily front‑of‑the‑house operations in a fast‑paced casino setting. The role emphasizes team leadership, guest service excellence, operational efficiency, and strict regulatory compliance while supporting profitability.

This is a full time position (40+ hrs weekly). Key responsibilities include hiring and training staff, labor scheduling, inventory and budgeting, monitoring guest satisfaction, and

Qualifications

• Education and experience requirements: HS diploma with 6 years of restaurant experience including 2 years in supervision; or BA with 3 years experience including 1 year supervision.

Responsibilities

• Lead front‑of‑the‑house operations to ensure service quality and profitability.
• Promote guest‑focused environment to drive repeat visits.
• Hire, train, schedule, coach, and supervise team members.
• Assist with labor management, scheduling, inventory, and budgeting.
• Monitor guest satisfaction and operational performance; implement improvements.
• Partner with leadership on food cost controls, forecasting, and promotions.
• Ensure compliance with gaming regulations and internal policies.
• Resolve guest concerns and document service recovery actions.
• Support special events and cross‑outlet coverage as needed.
• Perform other duties as assigned.

Skills

Team leadership

Guest service

Regulatory compliance

Operational efficiency

Budgeting

Forecasting

Labor management

Education

High school diploma + 6 years restaurant exp (2y supervisory)

Bachelor’s degree + 3 years restaurant exp (1y supervisory)

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Assistant Manager – Food & Beverage

The Assistant Manager – Food & Beverage supports the daily operation of front‑of‑the‑house Food & Beverage outlets within a fast‑paced casino environment. This role assists with team leadership, guest service excellence, operational efficiency, and regulatory compliance while supporting departmental goals and profitability. This is a full time position (40+ hrs weekly).

Essential Functions

Essential duties may be performed with or without reasonable accommodation in accordance with applicable laws.

• Support daily front‑of‑the‑house operations to ensure service quality, efficiency, and profitability
• Promote a guest‑focused environment that encourages repeat visitation
• Hire, train, schedule, coach, and supervise team members
• Assist with labor management, scheduling, inventory, and budgeting
• Monitor guest satisfaction and operational performance; implement improvements as needed
• Partner with leadership on food cost controls, forecasting, and promotions
• Ensure compliance with all federal, state, local, and gaming regulations
• Resolve and document guest concerns and service recovery actions
• Support special events and assist across all Food & Beverage outlets as needed
• Perform other duties as assigned

Minimum Qualifications

Education and experience may be substituted on a year‑for‑year basis:

• High school diploma or equivalent with six (6) years of restaurant experience, including two (2) years in a supervisory role; or
• Bachelor’s degree in a related field with three (3) years of restaurant experience, including one (1) year in a supervisory role

Additional Requirements

• Must be at least 21 years of age
• Ability to obtain and maintain required gaming licenses and certifications
• Successful completion of background check and drug screening
• Experience opening new properties or outlets preferred

Work Environment & Scheduling

• Indoor casino, restaurant, and bar environments
• Exposure to noise, crowds, lighting changes, and guest activity
• Some areas may permit smoking where allowed by law
• Schedule may include nights, weekends, holidays, and special events

Pay Range

$47,500 - $64,200/Salary