Manager, Business Process Improvement and VOS

Vertiv; Westerville (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

Vertiv in Westerville, OH is seeking a Manager, Business Process Improvement & VOS to own end-to-end small process improvement projects and contribute to medium-scale initiatives across OTC, PTP, NPDI, SIOP and Services in the Americas.

You will lead cross-functional sessions, partner with IT and business leaders, and leverage data tools to support decision-making, while guiding SMEs and charting flowcharts, root-cause analyses, and automation opportunities.

Qualifications

• Bachelor's degree in a related discipline.
• 8–10 years of experience in project management or exposure to multiple processes (OTC, PTP, NPDI, SIOP, Services).
• Strong analytical and communication skills; ability to work with diverse teams.

Responsibilities

• End-to-end ownership of small OTC, PTP, NPDI, SIOP or Services projects.
• Significant contributor on medium projects; lead value stream and process mapping workshops.
• Prepare flowcharts and reporting packages; perform root cause analysis.
• Identify AI and automation opportunities; work with IT for system and tooling implementations.
• Liaise with Learning and Development; execute training.
• Hold team to commitments and manage cross-functional stakeholders.

Skills

Project management

Analytical skills

Communication skills

Agile process improvement

ERP familiarity

Education

Bachelor's degree in Business, Finance, Economics, Engineering, Computer Science

Intermediate knowledge in project planning and management

Tools

Oracle ERP

ServiceNow

Microsoft Office

Job description

• The Manager, Business Process Improvement & VOS leads end-to-end ownership of small process improvement projects and contributes significantly to medium-scale initiatives across Opportunity-to-Cash (OTC), Procure-to-Pay (PTP), New Product Development and Introduction (NPDI), Sales Inventory and Operations Planning (SIOP), and/or Services within the Americas region.
• The Manager facilitates cross-functional working sessions independently, partners with IT and business leaders, and leverages data tools to support decision-making.

RESPONSIBILITIES

Process Breadth:

• Calibrates learning depth to the problem
• Knows when to lean on SMEs vs. invest in going deeper
• Exposure to 2+ process areas

Project Ownership:

• End-to-end ownership of small OTC, PTP, NPDI, SIOP or Services projects
• Significant contributor on medium projects
• Lead value stream and process mapping workshops
• Prepare flowcharts and reporting packages
• Perform root cause analysis
• Identify AI and automation opportunities

Stakeholder Management:

• Comfortable with L2-sponsored stakeholders
• Can facilitate cross-functional working sessions independently
• Partner with IT for system and tool implementations
• Partner with business leaders on policies and procedures
• Liaise with Learning and Development
• Executes training
• Moderately complex
• Identifies root cause and structures solutions independently
• People & Team Impact:
• Holds team to commitments

Tools & Methods:

• Selects appropriate CI methods for context
• Utilize VOS governance to plan, facilitate, and manage BPI initiatives
• Create and maintain projects in ServiceNow

QUALIFICATIONS

Education:

• Bachelor's degree in Business Administration, Accounting, Finance, Economics, Engineering, Marketing, Computer Science, or related discipline.
• Intermediate knowledge in all areas of project planning, development, management, and implementation.

Work Experience:

• 8-10 years of experience in project management or exposure to at least two of the following processes: OTC, PTP, NPDI, SIOP, and/or Services.
• Experience in an international and culturally diverse organization.

Communication Skills:

• Strong written and verbal communication skills in English; other languages are a plus.
• Good communicator, confident in interacting with all levels of individuals across a variety of internal/external functions.

Analytical Skills:

• Ability to analyze data, make informed decisions, and solve complex problems.

Technical Skills:

• Intermediate experience with ERP financial applications (Oracle preferred).
• Proficient in Microsoft Office Suite.
• Project management experience and familiarity with Agile process improvement.

PHYSICAL & ENVIRONMENTAL DEMANDS

• No special physical requirements.

ABOUT US

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture
• Customer Focus
• Operational Excellence

VERTIV BEHAVIORS

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Learn and seek out development

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail]