Manager, Business Process Improvement & VOS

Vertiv; Westerville (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Vertiv is seeking a Manager, Business Process Improvement & VOS in Westerville, Ohio. This role involves end-to-end ownership of process improvement projects across various domains including Opportunity-to-Cash and New Product Development.

The successful candidate will demonstrate strong project management skills, possess a Bachelor's degree, and have 8-10 years of relevant experience. The role offers a dynamic work environment with a focus on innovation and team collaboration.

Qualifications

• 8-10 years of experience in project management or exposure to OTC, PTP, NPDI, SIOP, or Services.
• Strong written and verbal English communication skills.
• Ability to analyze data and solve complex problems.

Responsibilities

• Lead small process improvement projects in various business processes.
• Facilitate cross-functional working sessions and partner with IT.
• Identify opportunities for AI and automation in processes.

Skills

Project management

Analytical skills

Communication skills

Team leadership

Education

Bachelor's degree in Business Administration or related discipline

Project Management certifications (PMP, CSM, Lean Six Sigma Black Belt)

Tools

ERP financial applications (Oracle preferred)

Microsoft Office Suite

ServiceNow

Job description

Position Summary

The Manager, Business Process Improvement & VOS leads end-to-end ownership of small process improvement projects and contributes significantly to medium-scale initiatives across Opportunity-to-Cash (OTC), Procure-to-Pay (PTP), New Product Development and Introduction (NPDI), Sales Inventory and Operations Planning (SIOP), and/or Services within the Americas region.

As part of this role, the Manager facilitates cross‑functional working sessions independently, partners with IT and business leaders, and leverages data tools to support decision‑making.

Responsibilities

• Process Breadth:
  • Orients quickly in unfamiliar processes
  • Calibrates learning depth to the problem
  • Knows when to lean on SMEs vs. invest in going deeper
  • Exposure to 2+ process areas
• Project Ownership:
  • End-to-end ownership of small OTC, PTP, NPDI, SIOP or Services projects
  • Significant contributor on medium projects
  • Lead value stream and process mapping workshops
  • Prepare flowcharts and reporting packages
  • Perform root cause analysis
  • Identify AI and automation opportunities
• Stakeholder Management:
  • Comfortable with sponsored leadership
  • Can facilitate cross‑functional working sessions independently
  • Partner with IT for system and tool implementations
  • Partner with business leaders on policies and procedures
  • Liaise with Learning and Development
  • Plans change management communications
  • Executes training
• Problem Complexity:
  • Moderately complex
  • Multi‑variable problems
  • Identifies root cause and structures solutions independently
• People & Team Impact:
  • Holds team to commitments
  • Demonstrates Vertiv Behaviors
• Tools & Methods:
  • Selects appropriate CI methods for context
  • Leverages data tools to support decision‑making
  • Utilize VOS governance to plan, facilitate, and manage BPI initiatives
  • Create and maintain projects in ServiceNow

Qualifications

• Education:
  • Bachelor's degree in Business Administration, Accounting, Finance, Economics, Engineering, Marketing, Computer Science, or related discipline.
  • Intermediate knowledge in all areas of project planning, development, management, and implementation.
  • Project Management certifications (PMP, CSM, Lean Six Sigma Black Belt) a plus.
• Work Experience:
  • 8-10 years of experience in project management or exposure to at least two of the following processes: OTC, PTP, NPDI, SIOP, and/or Services.
  • Experience in an international and culturally diverse organization.
• Communication Skills:
  • Strong written and verbal communication skills in English; other languages are a plus.
  • Good communicator, confident in interacting with all levels of individuals across a variety of internal/external functions.
• Analytical Skills:
  • Ability to analyze data, make informed decisions, and solve complex problems.
  • Good attention to detail.
• Technical Skills:
  • Intermediate experience with ERP financial applications (Oracle preferred).
  • Proficient in Microsoft Office Suite.
  • Project management experience and familiarity with Agile process improvement.

Physical & Environmental Demands

No special physical requirements.

Travel Requirements

10% travel required.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail].