Manager Business Operations - Nursing

OhioHealth; United States; On-site; USD 95,000 - 150,000; Full time

Job summary

OhioHealth is seeking a Manager of Business Operations to help develop clinical and operational strategy and direct operations across multiple business units. You will partner with site leadership, physician and service line leaders to drive performance and throughputs in a high reliability healthcare environment.

Key duties include reporting on service line trends, budgeting and capital project execution, cross‑functional project management, and supervising administrative and clinical staff.

Qualifications

• Master's Degree required.
• Bachelor's degree with 3 years healthcare experience
• MS Office (Word, Excel) knowledge

Responsibilities

• Oversee operations and business support for service lines.
• Lead cross-functional project initiatives and change management.
• Supervise administrative and clinical staff and manage leave.

Skills

MS Office

Education

Master's Degree

Bachelor's degree with 3 years experience

Job description

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description Summary: The Manager of Business Operations participates in the development of clinical/operational strategy and is accountable for directing operations of business units the manager supports. The Manager of Business Operations supervises and coordinates multiple activities, including: statistical, performance and managerial reporting, decision and budget support, billing, supply chain, and capital planning / execution. The Manager of Business Operations will work in close collaboration with Care Site Executive Leadership, directors and managers, Physician Leadership, Service Line Leadership, matrixed departments and system peer groups to facilitate progress toward strategic and operational goals.

Responsibilities And Duties:

1. 40% Operations and Business Support
   • Reports on monthly service line trends.
   • Partners with clinical leaders to develop counter‑measures for any variance in performance.
   • Continually seeks new methods to deliver timely, electronic and actionable information to key medical, executive, and service line leaders.
   • Provide best practices and standards for operational execution and success criteria.
   • Manages the budgeting and execution of service line routine capital projects
   • Partner with cross‑functional teams to gather and prioritize projects that drive throughput and efficiency
   • Provide central repository of tools and templates to assist teams
   • Partner with clinical leaders to develop analysis for variance in performance
   • Serves as facilitator and coach for strategic planning to clinical leaders, including goal deployment and daily management
   • Responsibility for business development for business unit in conjunction with corporate business development and division directors
2. 30% Project Management
   • Develop and support cross‑functional business initiatives that improve organizational effectiveness, drive speed and efficiency and process improvement across the organization
   • Manage project activities including project planning, scope/definition, resource management, progress and status reporting, meeting facilitation, communication, issue resolution, scheduling and budget tracking
   • Provide organizational design and change management support for large scale organizational change initiatives
   • Effectively execute the tasks associated with assigned projects: facilitating alignment of cross‑functional areas, surfacing and resolving issues, assessing risks, conducting follow‑up, coordination communication and maintaining project documentation
   • Provide analytical support, including financial model development, communication of project objective and execution required for potential growth opportunities
   • Influence decision making across multiple leadership levels to gain cross‑functional alignment to achieve on‑time execution for projects
   • Lead presentation development to gain required approval from senior leaders throughout a given project
3. 30% Supervisory Responsibilities
   • Manages administrative and clinical associates, conducting data analysis, leading business planning activities, and establishing effective interdisciplinary relationships
   • Managing provider and support staff leave, projected departures, and all required approved absences
   • Developing written communication for the managers, to include but not limited to, correspondence, actions, program evaluations, such as access and efficiency assessments, policy statements and reports that are provided to multiple stakeholders to include internal and external associates

The major duties, responsibilities and listed above are not intended to be all-inclusive of the duties, responsibilities and to be performed by employees in this job. Employee is expected to all perform other duties as requested by supervisor. As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties. The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time.

Minimum Qualifications:

Master's Degree (Required)

Master’s degree or Bachelor’s degree with 3 years experience

Specialized Knowledge: MS Office Products (including Word, Excel)

Kind and Length of Experience: Two – Three years’ previous healthcare experience

Work Shift: Variable

Scheduled Weekly Hours : 40

Department Nursing Administration

Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations.

OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law.

Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment

WE Are Inspired to Do Our Best. OhioHealth is a nationally recognized, innovative healthcare system delivering world‑class patient care in a supportive, professional environment filled with limitless opportunities to learn and grow. We are a unique organization in the healthcare field. Our model system of facilities encompasses a wide scope of expertise and care. For professionals, we are a place where people committed to doing their best are given the tools and resources to accomplish our mission every single day. OhioHealth is recognized as a Great Place to Work CertifiedTM organization. The Great Place to Work® is a global authority on high-trust, high-performance workplace cultures. This recognition is one measure of our success in achieving a part of our vision ̶ to be an organization "where people want to work."