Activation & Onboarding Lead

Warp; New York (NY); On-site; USD 100,000 - 160,000; Full time

Job summary

Warp in New York is hiring a Customer Activation Manager who will own the entire customer journey from contract signing through onboarding graduation. This critical role involves shaping the first experience each customer has with Warp's platform.

The ideal candidate will have at least 3+ years in implementation or customer success in B2B SaaS, strong project management skills, and the ability to engage multiple stakeholders effectively. Compensation includes a base salary of $100,000–$160,000 depending on experience, along with performance incentives.

Qualifications

• At least 3+ years of experience in implementation, customer success, or project management in a B2B SaaS organization.
• Organized, process-driven, and calm under pressure of juggling multiple concurrent implementations.
• Ability to engage multiple customer stakeholders through checklists without losing momentum.

Responsibilities

• Own every new customer onboarding end-to-end from contract through graduation.
• Drive first payroll on the first eligible pay cycle ensuring data migration accuracy.
• Partner cross-functionally with teams like Engineering and Tax Ops to ensure seamless onboarding.

Skills

Project management

Strong communication

Customer success

Implementation experience

Ability to calibrate approach

Tools

QuickBooks

Xero

Job description

Warp in New York is hiring a Customer Activation Manager who will own the entire customer journey from contract signing through onboarding graduation. This critical role involves shaping the first experience each customer has with Warp's platform.

The ideal candidate will have at least 3+ years in implementation or customer success in B2B SaaS, strong project management skills, and the ability to engage multiple stakeholders effectively. Compensation includes a base salary of $100,000–$160,000 depending on experience, along with performance incentives.