Manager

Chick-fil-A; Winter Haven (FL); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Culture of service

Flexible scheduling

Closed on Sundays

Learning from leadership

Growth opportunities

Competitive pay

Hands-on operations experience

Team leadership

Job summary

Chick-fil-A in Winter Haven, FL is seeking a Manager who embodies our core values and servant leadership. You will support senior leadership in daily operations, lead shifts, and help drive our Winning Hearts Everyday strategy while maintaining exceptional guest experiences.

You will coach and develop team members, ensure tasks are completed efficiently in a fast-paced environment, and model strong communication, reliability, and teamwork.

Qualifications

• Prior leadership experience is expected.
• Strong commitment to superior customer service.
• Ability to work in a fast-paced environment.
• Reliable transportation.

Responsibilities

• Support senior leadership in daily operations.
• Complete tasks to keep restaurant running smoothly.
• Coach and develop team members.
• Open/close shifts as key holder and lead shifts.
• Ensure excellent guest service and handling of guest needs.

Skills

Leadership

People management

Customer service

Communication

Team collaboration

Time management

Flexibility

Job description

A Manager is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our managers are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Winning Hearts Everyday strategy. A manager's two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Managers lead by example and set the tone that others will follow.

Position Type

• Full-time.

Our Benefits Include

• A culture where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Competitive pay
• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to guest and team member needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Know and contribute to organization goals
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Qualifications and Requirements

• Prior experience in leadership is expected
• Demonstrate accomplishments in endeavours
• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility

1070 Brookstone Rd Winter Haven, FL 33881