Management Supervisor

TBWA\Worldwide; Los Angeles (CA); On-site; USD 100,000 - 130,000; Full time

Job summary

TBWA Worldwide in Los Angeles is seeking an experienced Account Management professional to facilitate efficient workflow within the Brand Management team and provide strategic support to strengthen client relationships. You will lead internal discussions, advocate for the work, and guide client feedback to protect the creative process.

The role emphasizes managing mid- to senior-level client relationships, delivering strategic POVs, and driving growth through robust industry knowledge and

Qualifications

• 6+ years of relevant industry experience.
• Critical experience in account management overseeing business.
• Solutions-oriented approach mindset with a sharp, strategic marketing instinct.
• Junior/mid-level account team management experience.
• Thorough technical production experience through 360 activations, including films and social/digital.
• Proven ability to build strong client relationships – Los Angeles: $100,000-$130,000

Responsibilities

• Facilitate efficient workflow and operations within the Brand Management team while providing strategic support to further client relationships.
• Lead internal creative discussions from briefing to feedback to providing POV to clients.
• Maintain a strong relationship with mid-level to senior clients.
• Be a conversation leader and share strategic and creative POV independently of your manager.
• Guide client feedback to get to the root of the issue and protect the creative, versus reacting to executional requests.
• Research client’s quarterly reports/filings to help find insights for the agency’s strategic POV.

Skills

Experience in account management

Client relationship management

Strategic marketing instinct

Team management

360 activations production

Strong communication

Job description

Agency

TBWA

Job Function

Account Management and Growth

Job Subfunction

Account Management

Job Description

WHAT WE NEED FROM EVERYONE:

Live our values & do the brave thing.

Our Values: Good Enough is Not Enough. Grab an Oar. Be More Human. Play Like a Pirate. Doing the brave thing is about courage.

It’s about never being a spectator. Speaking up with clarity, conviction, and kindness. Not hedging our points‑of‑view with clients or each other. Saying what we think when it’s in the best interest of the idea or people, even if it’s uncomfortable. Being willing to take smart risks. Making tough decisions without agonizing. And, being transparent and vulnerable in pursuit of the best. This is the expectation for all of us. In turn, we commit to perpetuating a culture where bravery is rewarded and support is always within reach.

What We Need From You

Facilitate efficient workflow and operations within the Brand Management team while providing strategic support to further client relationships.

What You Will Be Doing

IDEA DEVELOPMENT

• Ability to lead internal creative discussions from briefing to feedback to providing POV to clients
• Viewed by creative leads as someone who is a vocal advocate for the work both internally and externally

CLIENT RELATIONSHIP

• Maintain a strong relationship with mid‑level to senior clients
• Be a conversation leader and have the ability to share strategic and creative POV independently of your manager
• Guide client feedback to get to the root of the issue and protect the creative, versus accepting and reacting to executional requests
• Research client’s quarterly reports/filings to help find insights for the agency’s strategic POV

INTERNAL RELATIONSHIPS/PEOPLE DEVELOPMENT

• Supports Director and/or Group Director
• Collaborate with strategy to lead strategic development and momentum on their projects
• Mentor and oversee both brand executives and brand coordinators to help in their development and guidance

BUSINESS/INDUSTRY KNOWLEDGE

• Learn SOW and fee development in support of brand leads
• Builds understanding of account profitability (margins, OOS, FTE allocation, Burn, etc)
• Lead production/execution of 360 campaign elements including but not limited to: TV, Digital Video, Video Content, Radio, Outdoor, Print, Social, Stunts/Experiential/Activations

Communication Skills

• Connect the dots within and across the initiatives you are leading
• Easily troubleshoot and be solution‑oriented

Managerial Skills

• Own integration across the agency as well as IAT partners
• Create POV and defend work with clients
• Maintain client trust and lead business knowledge and strategic POV

BUSINESS RESULTS

• Understand agency profitability and staffing issues
• Proactively look for opportunities to grow the business/organic growth opportunities
• Monitor and understand the impact of the work on client’s KPIs

Qualifications

• 6+ years of relevant industry experience
• Critical experience in account management overseeing business
• Solutions‑oriented approach mindset with a sharp, strategic marketing instinct
• Junior/mid‑level account team management experience
• Thorough technical production experience through 360 activations, including films and social/digital
• Proven ability to build strong client relationships – Los Angeles: $100,000-$130,000

Omnicom’s Commitment

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us – we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

For US Job Seekers

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