Account Supervisor

RAPP; Birmingham (MI); On-site; USD 70,000 - 110,000; Full time

Job summary

MRM is an Omnicom agency focused on relationship marketing across CRM, customer experience, and commerce. The Account Supervisor will guide client relationships, lead website-related strategy and execution, and coordinate cross-functional teams to deliver campaigns and experiences that align with client goals.

The role emphasizes strong communication, budget management, and a proactive, detail-oriented approach to meet tight deadlines while driving client satisfaction and growth.

Qualifications

• Five+ years experience leading projects and accounts in an agency setting.
• Experience managing website content or full website experiences.

Responsibilities

• Serve as primary client contact for website strategy and implementation.
• Oversee execution across strategy, UX, design, content and authoring.
• Lead multidisciplinary teams and manage client approvals and expectations.
• Develop client and field team meeting materials and presentations.
• Manage project budgets and timelines across projects.

Skills

Client relationship management

Strategic thinking

Website experience

Budget management

Cross-functional leadership

Job description

Agency

Job Function

Account Management and Growth

Job Subfunction

Account Management

Job Description

About the Role:

The Account Supervisor role is responsible for the relationship between the agency and day-to-day clients, providing strategic guidance to clients, managing the agency team’s performance and cultivating strong client relationships to encourage new and repeat business. The Account Supervisor demonstrates thinking across the client’s line of business and not just on their teams’ assigned projects. They act as a trusted advisor and partner to the client.

The Account Supervisor has expert marketing skills (website and CRM), the ability to anticipate needs, is an experienced executor and has the confidence to express and author informed opinions.

The Account Supervisor is responsible for the daily coordination with project management resources and interactions across other disciplines. This role is focused on leading the team to support the client for their website experience.

Responsibilities

• Primary client contact for website strategy, recommendations and implementation.
• Manage the execution of website experience across strategy, UX optimizations, design, content creation and authoring.
• Skilled at writing kick-off documents/briefs, kicking off cross-discipline teams, evaluating and commenting on creative and managing creative updates based on client feedback.
• Lead and support the development of client and field team meeting decks and materials.
• Manage approvals from clients.
• Acts as the primary, senior client contact for assigned projects, developing relationships with clients and working closely with them to learn their business and communication needs.
• Directly manage and mentor junior team members across Account or Project Management.
• Manage across teams to deliver on client campaigns.
• Present deliverables to client.
• Responsible for development and implementation of strategic project plans and creative campaigns.
• Frequent, regular contact with clients to ensure client satisfaction.
• Manage overall budgets across your team member’s projects. Develop estimates and manage cost against project budgets.
• Plan and coordinate project setup and execution.
• Report on campaign progress, problems, variance, upcoming deadlines and client satisfaction to Account Director.
• Helps Account Director lead overall strategy and planning activities.
• Have a thorough understanding of the Client’s business environment, including competitors, challenges and opportunities.

Education/Experience

• Minimum five years experience leading projects and accounts. Must have agency experience.
• Experience working at a supervisor level and managing other team members.
• Experience managing website content or full website experiences.
• Clear understanding of key digital metrics and the ability to analyze, interpret, explain and draw conclusions from data.
• Experience working closely with analytics, creative and digital programming teams.
• Proactive, self-starter who can work as part of a team primarily and independently when needed.
• This person will have a sense of urgency, attention to detail, and the ability to work under very tight/aggressive deadlines while managing multiple projects.
• Must be extremely organized, detailed and accurate.
• Outstanding project and budget management capability.
• Responsive to both internal and client needs in a timely, professional manner.
• Resolves and/or escape issues in a timely fashion.
• Skill at writing decks and presentation. Strong business writing, communication, and interpersonal skills.
• Highly skilled in managing project schedules and timelines.
• Solution oriented problem-solving approach.
• Ability to grasp complex concepts easily.
• Ability to operate in a systematic and logical manner, with use of good judgment

About MRM

MRM is a modern relationship marketing agency dedicated to building enduring brand relationships. MRM's specialized capabilities drive relationship lifetime value and span CRM, Customer Experience, and Commerce with data and martech at the core. MRM operates in a borderless, integrated way to enable greater collaboration, creativity, and true speed to market. For more information, please visit www.mrm.com.

At MRM, we value a culture in which all people are treated with dignity, fairness and respect. We’re committed to fostering a positive environment free from harassment and discrimination. We empower individuals to take action and be creative when solving problems. And we expect self-awareness and accountability from team members at all levels of the organization. This is much more than a statement – it’s in the act of living our daily lives.

MRM is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria.

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

For US Job Seekers

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.