Management Analyst – Federal Programs & Systems Improvement

Constellation Brands; Washington (District of Columbia); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

401(k)

401(k) contribution

Dental insurance

Medical insurance

Life & Disability insurance

Flexible spending account

Flexible schedule

Professional development

Work-life balance

Job summary

Constellation Brands is seeking a Management Analyst to provide business and analytical support to the case management program office. The Analyst will support the redesign and implementation of planned changes to the system by facilitating working sessions between Government PM, system developers, OIT, and field users to elicit user feedback and system requirements to meet organizational and user needs.

The contractor will document discussions and translate concepts into written requirements,

Qualifications

• Ability to obtain and maintain a DHS Tier 5 clearance.
• 4+ years of experience supporting the federal government as a consultant or contractor.
• Bachelor’s degree in Business Administration, Management, Analytics, or related field.
• Experience with agile development and requirements development and analysis.
• Proficiency with Microsoft Office tools (Excel, PowerPoint, SharePoint, Visio).
• Familiarity with investigative case management processes or similar workflow systems.

Responsibilities

• Provide daily Tier 1 operational support for the VerITAS system.
• Troubleshoot system access issues and elevate to Tier 2 as needed.
• Create and delete user accounts and document access requirements.
• Establish rules for new features, capabilities, and fixes; request development as needed.
• Translate stakeholder needs into clear requirements for cross-functional teams.
• Analyze data and trends to support management decisions and policy alignment; prepare procedures.
• Establish a governance/quality control process to solicit, vet, and prioritize system needs.
• Collaborate with business owners, contract developers and CBP personnel to collect requirements and address issues.

Skills

Stakeholder communication

Requirements analysis

Document authoring

Education

Bachelor's degree in Business Administration, Management, Analytics, or related field

Tools

Excel

PowerPoint

SharePoint

Visio

JIRA

Confluence

Job description

Constellation Brands is seeking a Management Analyst to provide business and analytical support to the case management program office. The Analyst will support the redesign and implementation of planned changes to the system by facilitating working sessions between Government PM, system developers, OIT, and field users to elicit user feedback and system requirements to meet organizational and user needs.

The contractor will document discussions and translate concepts into written requirements,