Management Analyst

Federal Emergency Management Agency; Philadelphia (Philadelphia County); On-site; USD 90,000 - 125,000; Full time

Job summary

Federal Emergency Management Agency (FEMA) Region Three seeks a seasoned analyst to support Mission Support activities. The role emphasizes strategic planning, data-driven decision making, stakeholder engagement, and budgeting, with responsibility for advising senior officials and building partnerships across federal, state, and local partners.

The ideal candidate has a track record in improving customer experience, implementing innovative processes, and managing planning and budgeting functions

Qualifications

• Specialized experience equivalent to GS-12 level in the federal government.
• Experience leading administrative improvements for customer support operations.
• Experience analyzing data to improve stakeholder relationships and customer experience.
• Experience identifying trends in program planning and funding to inform future work.
• Ability to present recommendations to senior leadership and coordinate cross-unit requirements.

Responsibilities

• Lead the development of new or improved administrative practices to enhance customer support.
• Analyze communication and performance data to strengthen stakeholder relationships and customer experience.
• Analyze trends in program planning and funding to inform future work and efficiencies.
• Prepare and present recommendations to senior leadership on policies or organizational improvements.
• Coordinate with work units to address customer requirements and promote process innovations.

Skills

Strategic planning

Written communication

Verbal communication

Data analysis

Stakeholder engagement

Advising senior officials

Innovation

Budget planning

Job description

This position is located in Regional Offices, Region Three, Mission Support Divion. The ideal candidate will have experience in strategic planning, written and verbal communication, data analysis, building partnerships, advising senior officials, innovation, planning and budgeting.

Current Federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the Federal service.

The qualification requirements listed below must be met by the closing date of this announcement.

To qualify for this position at the GS-13 level, you must possess one full year of specialized experience equivalent to at least the GS-12 level in the Federal government, which has equipped you with the skills needed to successfully perform the duties of the position.

Experience may be obtained in the federal government, a state or local government, or private sector, and must demonstrate the following:

• Leading the development of new or improved administrative practices, methods, or techniques to accomplish or improve the effectiveness of customer support operations;
• Analyzing communication and performance data to enhance relationships with stakeholders, with an emphasis on customer experience;
• Analyzing and identifying trends in functional program planning and funding management to inform future year work and efficiencies;
• Presenting recommendations regarding policies and/or organizational improvements to senior leadership;
• Coordinating with work units on customer requirements and provide foundational sound process innovations and best practices to address them.