Aspiring Managed Services Engineer - Associate
HEARTLAND-BUSINESS-SYSTEMS-LLC
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Benefits offered by this job
Job summary
Heartland Business Systems is seeking a Managed Services Engineering Associate who will provide IT services from desktop support to basic server and firewall administration. You will join a collaborative, customer-focused team supporting multiple clients and learning a variety of technologies.
The role emphasizes hands-on maintenance, remote support, monitoring networks and devices, and mentoring other interns and engineers.
Qualifications
- Pursuing a two-year degree in a technology-related field.
- Maintain an outcome focused mindset.
- Have strong prioritization skills.
- Always be a team player.
- Carry a professional attitude and respectful demeanor.
Responsibilities
- Work as a member of the HBS managed services team that provides critical IT Support for multiple HBS customers.
- Obtain knowledge on a variety of technologies and platforms used by customers as directed by your Team Lead.
- Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc.
- Assist in Remote application and hardware support for switches, routers, firewalls, servers, and storage.
- Monitor and analyze customer networks, systems, backups, and security appliances.
- Work with customer’s primary field engineer to perform work on an as needed basis.
- Cross-Education/Mentoring of other Heartland Interns, Managed Services Engineers, and related personnel.
Skills
Education
Job description
Heartland Business Systems is seeking a Managed Services Engineering Associate who will provide IT services from desktop support to basic server and firewall administration. You will join a collaborative, customer-focused team supporting multiple clients and learning a variety of technologies.
The role emphasizes hands-on maintenance, remote support, monitoring networks and devices, and mentoring other interns and engineers.
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