Managed Services Engineer: IT Support & Networking

Heartland Technology Group; Sedalia (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation package

Growth opportunities

Work-life balance

Job summary

Heartland Technology Group is seeking an Managed Services Engineering Associate to provide diverse IT services, from desktop support to server and network administration. You will work within the HBS team, learn a range of technologies, and contribute to ongoing maintenance and incident response for customer environments.

The role emphasizes collaboration, a professional demeanor, and a willingness to grow with mentoring across Heartland teams.

Qualifications

• Pursuing a two-year degree in a technology-related field or combination of education and relevant experience.
• Maintain an outcome focused mindset.
• Have strong prioritization skills.
• Always be a team player.
• Carry a professional attitude and respectful demeanor.

Responsibilities

• Work as a member of the HBS managed services team that provides critical IT Support for multiple HBS customers.
• Obtain knowledge on a variety of technologies and platforms used by customers as directed by your Team Lead.
• Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc.
• Assist in Remote application and hardware support for switches, routers, firewalls, servers, and storage.
• Monitor and analyze customer networks, systems, backups, and security appliances.
• Work with customer's primary field engineer to perform work on an as needed basis.
• Cross-Education/Mentoring of other Heartland Interns, Managed Services Engineers, and related personnel.

Skills

Team player

Prioritization

Professional attitude

Education

Two-year tech degree in progress

Job description

Heartland Technology Group is seeking an Managed Services Engineering Associate to provide diverse IT services, from desktop support to server and network administration. You will work within the HBS team, learn a range of technologies, and contribute to ongoing maintenance and incident response for customer environments.

The role emphasizes collaboration, a professional demeanor, and a willingness to grow with mentoring across Heartland teams.