Managed Services Engineering Associate - Summer 2027 Internship Program

Heartland Technology Group; Columbia Township (MO); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Community involvement

Personal development

Work-life balance

Awards

Job summary

Heartland Technology Group is seeking an entry-level Managed Services Engineering Associate to join our team in Missouri. You will deliver IT support across desktop, server, network, and security environments while advancing day-to-day knowledge in a collaborative setting.

You’ll work with a team to monitor networks and perform routine maintenance, gaining exposure to a range of technologies and customer environments, under guidance from a Team Lead.

Qualifications

• Pursuing a two-year degree in a technology-related field or equivalent experience.
• Maintain an outcome-focused mindset.
• Have strong prioritization skills.
• Always be a team player with a professional attitude.

Responsibilities

• Work as a member of the Heartland’s managed services team delivering IT support for multiple customers.
• Learn about technologies and platforms used by customers as directed by your Team Lead.
• Perform proactive maintenance on switches, firewalls, routers, and servers.
• Assist in remote application and hardware support for network devices and servers.
• Monitor customer networks, systems, backups and security appliances.
• Collaborate with the primary field engineer and mentor other interns.

Skills

Team player

Outcome oriented

Prioritization

Professional demeanor

Education

Two-year tech degree

Job description

Heartland Technology Group

Description:

The Managed Services Engineering Associate will function as a professional that provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. In addition, this position provides customer service and shows the day-to-day responsibilities involved in being a successful member within the IT industry.

Roles and Responsibilities/ Essential Functions:

• Work as a member of the HBS managed services team that provides critical IT Support for multiple HBS customers.
• Obtain knowledge on a variety of technologies and platforms used by customers as directed by your Team Lead.
• Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc.
• Assist in Remote application and hardware support for switches, routers, firewalls, servers, and storage.
• Monitor and analyze customer networks, systems, backups, and security appliances.
• Work with customer’s primary field engineer to perform work on an as needed basis.
• Cross-Education/Mentoring of other Heartland Interns, Managed Services Engineers, and related personnel.

Requirements:

How to qualify:

• Pursuing a two-year degree in a technology-related field or a combination of education and relevant experience.
• Maintain an outcome focused mindset
• Have strong prioritization skills
• Always be a team player
• Carry a professional attitude and respectful demeanor

Why HBS?

Heartland Business Systems is one of THE LARGEST technology VARs or Value-Added Resellers in the Midwest. Anything that happens with computers – we do it! We PRIDE ourselves on our Core Values of:

Performance – HBS is driven to achieve exceptional results in all aspects of our business.

Respect – HBS Team Members demonstrate personal integrity and professionalism when dealing with all internal and external contacts.

Innovation – HBS is passionate to serve our internal and external customers with innovative solutions to enhance their success.

Development – HBS is committed to developing ourselves and each other in ways that support and improve the performance of ourselves and our business.

Excellence – HBS takes great pride in all we do and strive for excellence always.

What you can expect from HBS:

• Competitive Compensation Package (May include but not limited to: Bonus, Incentive, Commission, Fair Wage, Retirement Plans, Benefits with HSA Compatible Plans)
• Growth Opportunities
• Community Involvement
• Personal Development
• Employee and Family Celebrations
• Green Initiatives
• Personal Time Off
• Work Life Balance
• Recognition and Awards

Day in and day out, you will be a part of a collaborative, innovative and award-winning team that will make you a better professional. Choose HBS today!

Heartland Business Systems is an Equal Opportunity Employer - Including Disabled and Veterans.

Equal employment opportunity, including veterans and individuals with disabilities.

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