Mammography Scheduling & Patient Experience Specialist

Watson-Clinic; Lakeland (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Watson Clinic in Lakeland, FL is seeking a patient-focused scheduling specialist to manage mammography appointments. You will greet callers, schedule and reschedule, and ensure accurate entry into Epic and the mammography scheduling system, providing a smooth and positive experience for patients and caregivers alike.

This role emphasizes HIPAA compliance, insurance verification, and clear communication with patients, providers, and staff.

Qualifications

• High school diploma or GED; related education preferred.
• Experience in medical scheduling and insurance verification is a plus.
• Proficiency with Epic and radiology scheduling systems.
• Strong verbal and written communication; professional demeanor.

Responsibilities

• Schedule, reschedule, and cancel mammography appointments.
• Enter providers' orders in Epic and the mammography system.
• Verify patient demographics and insurance information.
• Follow HIPAA guidelines and maintain confidentiality.
• Assist with patient inquiries and coordinate with staff.

Skills

Customer service

Scheduling

HIPAA compliance

Public speaking/communication

Multitasking

Typing/keyboard skills

Teamwork

Education

High School diploma or GED

Tools

Epic

Windows-based applications

Job description

Watson Clinic in Lakeland, FL is seeking a patient-focused scheduling specialist to manage mammography appointments. You will greet callers, schedule and reschedule, and ensure accurate entry into Epic and the mammography scheduling system, providing a smooth and positive experience for patients and caregivers alike.

This role emphasizes HIPAA compliance, insurance verification, and clear communication with patients, providers, and staff.