MAMMOGRAPHY SCHEDULER - FULL TIME

Watson-Clinic; Lakeland (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Watson Clinic in Lakeland, FL is seeking a patient-focused scheduling specialist to manage mammography appointments. You will greet callers, schedule and reschedule, and ensure accurate entry into Epic and the mammography scheduling system, providing a smooth and positive experience for patients and caregivers alike.

This role emphasizes HIPAA compliance, insurance verification, and clear communication with patients, providers, and staff.

Qualifications

• High school diploma or GED; related education preferred.
• Experience in medical scheduling and insurance verification is a plus.
• Proficiency with Epic and radiology scheduling systems.
• Strong verbal and written communication; professional demeanor.

Responsibilities

• Schedule, reschedule, and cancel mammography appointments.
• Enter providers' orders in Epic and the mammography system.
• Verify patient demographics and insurance information.
• Follow HIPAA guidelines and maintain confidentiality.
• Assist with patient inquiries and coordinate with staff.

Skills

Customer service

Scheduling

HIPAA compliance

Public speaking/communication

Multitasking

Typing/keyboard skills

Teamwork

Education

High School diploma or GED

Tools

Epic

Windows-based applications

Job description

Description

SUMMARY/OBJECTIVE

Possess excellent customer service skills as (s)he will work directly with our patients to ensure a positive experience. Must demonstrate mastery in all duties to schedule, reschedule, and/or cancel mammography appointments. Schedules additional imaging studies following a screening mammogram. Correctly enters providers' orders in Epic and mammography scheduling system. Additionally, appointments are scheduled for physician referrals and for patient portal requests. Updates Epic health maintenance for mammography as recommended by radiologists. Strong interpersonal skills are essential for effective communication, including a clear speaking voice. Greets callers warmly and provides general directions to and within our facilities. Must interact with an affirmative demeanor towards patients, visitors, and co-workers alike, consistently displaying a positive and professional image to create a favorable lasting impression.

ESSENTIAL FUNCTIONS

General

• Maintain open communication with Supervisory Staff, Clinical Services and Providers; acting as a liaison to provide high level of patient satisfaction and customer service.
• Promotes high morale, acting as a role model to include: positive direction; research errors and complaints; and provide feedback and documented outcome to supervisory staff. Functions independently in absence of supervisor.
• Makes recommendations to Supervisory Staff for improvement and/or streamline of processes.
• Attend meetings and training sessions to stay current with protocols and processes as they pertain to job and department needs as directed by Mammography Supervisor.

Scheduling and Canceling Appointments and Insurance Verification

• Must follow HIPAA privacy policy guidelines.
• Receives incoming and makes outgoing calls to schedule or reschedule appointments; handles phone calls, faxes, voice mail messages and emails in a professional and timely manner.
• Verify patient's demographic information to include address and phone number; update emergency contact information (i.e., guarantor, addresses, seasonal patients, avoid creating duplicate patients.
• Obtain and/or verify patient's insurance information utilizing current Insurance Grid to ensure we are contracted with patient's insurance carrier. Verifies payment source is accurately entered with appropriate case built and attached (i.e.: liability, work comp, agency grants, employer, or legal).
• If insurance is an HMO or requires an authorization (sometimes referred to as a "referral") - confirm this is in place when applicable.
• Follow NOI grid for self-pay patients.
• Advise patients to bring co-payment if applicable.

Competency

• Must demonstrate appropriate technical skill level to utilize Epic and mammography scheduling system.
• Must possess and demonstrate excellent public relation skills to effectively communicate with internal and external clientele (to include clear voice and good listening skills).
• Must be able to follow and uphold policies and procedures to include confidentiality, personal appearance, and parking guidelines.
• Must be able to work independently with an ability to exercise good judgment, discretion, and decision-making skills.
• Must maintain acceptable attendance record; punctual and reliable pursuant to Clinic Policy. (Is prepared for and arrives to, work & events on-time.) Attends mandatory departmental meetings and training sessions.
• Adapts to new situations and changing work responsibilities’ occasionally on short notice. Is open to suggestions and constructive criticism and is able to utilize input from others. Looks for acceptable solutions in conflict situations.
• Continually gains expertise on the job and is receptive to new work assignments. Puts forth an effort to acquire new or broader job knowledge, either through on-the-job opportunities or available training.

SUPERVISORY RESPONSIBILITY

None

WORK ENVIRONMENT AND PHYSICAL DEMANDS

Physical Surroundings

• Must be able to work in a team environment. Works in a large, single room within a work cubicle or in a single office.
• Sedentary work that involves sitting the majority of the time.
• Must be able to multi-task and to adjust work pace to meet patient volume demands in a fast-paced environment demonstrating tact, courtesy and discretion at all times.

Light Work/Lifting/Reaching/Manual Dexterity

• Able to get up and down from chair with ability to walk to equipment.
• Exerts a negligible amount of force to move objects; occasionally exerts up to 10 pounds.
• Able to lift, carry, push, pull or stretch to retrieve and/or handle documentation or objects.
• Able to lift documentation or objects from a lower-to-higher position or moving objects horizontally from position-to-position.
• Able to use computer keyboard and mouse.
• Able to extend hand(s) and arm(s) in any direction.
• Able to perform continuous fine hand manipulation/motion.

Talking/Hearing/Visual Activity

• Must be able to wear a headset.
• Must be able to communicate or exchange instructions or information by means of spoken word accurately and discreetly.
• Able to perceive sounds at normal speaking levels with or without correction.
• Required to have close visual acuity to perform activities such as: viewing a computer terminal, reading, and/or utilizing phone system.

TRAVEL

No travel is expected; however, it may occasionally be necessary to attend meetings or training sessions.

Requirements

Required Education and Experience

• All related education and experience must be within the last five (5) years.
• High School graduate or GED equivalent.

Preferred Education and Experience

• Prefer understanding of medical, insurance, and legal terminology.
• Prefer 1+ years' customer service experience in related field.
• Prefer 1+ years' experience in medical appointment scheduling.
• Prefer 1+ years' experience in insurance verification.
• Prefer 1+ years' experience in billing/payment processing.

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Must meet department standards for general abilities and typing tests; must have accurate keyboard skills.
• Must have knowledge of Windows-based computer applications.
• Must be detail oriented and able to access data from varied resources and programs.
• Must possess professional manner and appearance