Major Program Lead

SET Environmental Inc; Wheeling (IL); On-site; USD 85,000 - 115,000; Full time

Job summary

SET Environmental Inc is seeking a Major Program Lead in Wheeling, IL to oversee large-scale field operations and drive customer satisfaction. You will coordinate daily field service, communicate with profile customers, and work across departments to deliver safe, compliant waste management solutions.

The role requires a 4-year degree in a science field and 4+ years of team-based customer service experience, with strong written and verbal communication skills and proficiency in Microsoft Office.

Qualifications

• 4-year degree, preferably in a science field.
• 4+ years working in a team environment and preferably in a customer service role.
• Competent computer skills (Word, Excel, Outlook).
• Excellent verbal and written communication skills.
• Solid reasoning and problem-solving abilities.

Responsibilities

• Proactively maintain communication with profile customers.
• Handle incoming requests, calls, and communication from profile customers.
• Coordinate daily field service and transportation jobs.
• Work closely with other SET departments and provide waste profiling, manifesting and management.
• Assist in qualifying incoming leads and directing to appropriate salesperson.
• Assist sales in minor quotes and provide disposal site pricing to the sales department.

Skills

Customer service

Verbal & written communication

Multi-tasking

Detail oriented

Education

B.S. in science

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

POSITION DESCRIPTION

A Major Program Lead at SET Environmental is responsible to:

• Proactively maintain communication with profile customers
• Handle incoming requests, calls, and communication from profile customers
• Coordinate daily field service and transportation jobs
• Work closely with other SET departments
• Provide waste profiling, manifesting and management
• Provide disposal site pricing to sales department
• Assist in qualifying incoming leads and direct to appropriate salesperson
• Assist sales in minor quotes
• Make sure profile customer needs/calls are attended to as quickly as possible
• Work closely with the sales department, supplying them with creative transportation and disposal options
• Recommend potential services to management by collecting customer information and analyzing customer needs
• Work cooperatively with operational groups
• Work closely/cooperatively with designated sales representative(s)
• Perform any other miscellaneous duties as necessary

POSITION REQUIREMENTS

• 4 year degree, preferably in a science field
• 4+ years working in a team environment and preferably in a customer service role
• Competent computer skills (Microsoft Word, Excel, and Outlook)
• Excellent verbal & written communication skills
• Solid reasoning and problem-solving skills
• Proven self-starter, highly motivated, sets aggressive goals
• Ability to effectively multi-task while managing a heavy workload
• Must be detail orientated