Major Accounts Support Specialist

Pacific Office Automation Inc.; Beaverton (OR); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Ins.

401(k) with employer match

Paid vacation, sick leave, and paidhol

Job summary

Pacific Office Automation is seeking a Major Account Specialist in Beaverton, OR to support the inside sales team and major customers. The role blends administrative duties with customer service and account coordination in a fast-paced office environment onsite.

Ideal candidates are highly organized, customer-focused, and capable of managing multiple priorities while maintaining strong attention to detail. Starting pay ranges from $20 to $22 per hour, DOE.

Qualifications

• 2+ years of experience in administrative support, customer service, sales support, or account coordination.
• Strong proficiency in Microsoft Office (Excel, Word, Outlook) is required.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities and meet deadlines.
• Professional phone presence and customer-first mindset.
• Ability to work independently while also collaborating with a team.

Responsibilities

• Provide day-to-day administrative and operational support to the inside sales team.
• Manage new customer onboarding, including account setup and coordination with internal teams.
• Process sales orders, service orders, and related documentation accurately and efficiently.
• Monitor and maintain customer accounts to ensure timely follow-up and resolution.
• Answer high-volume inbound phone calls and emails in a professional and timely manner.
• Update and maintain CRM systems and internal tracking spreadsheets.
• Coordinate with service, logistics, finance, and sales teams to ensure smooth customer experiences.
• Assist with reporting, documentation, and special projects as requested by leadership.
• Troubleshoot customer issues and escalate when necessary to ensure prompt resolution.

Skills

Excellent communication

Attention to detail

Multi-priority management

Team collaboration

Professional phone presence

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Pacific Office Automation is seeking a Major Account Specialist in Beaverton, OR to support the inside sales team and major customers. The role blends administrative duties with customer service and account coordination in a fast-paced office environment onsite.

Ideal candidates are highly organized, customer-focused, and capable of managing multiple priorities while maintaining strong attention to detail. Starting pay ranges from $20 to $22 per hour, DOE.