Major Account Specialist

Pacific Office Automation; Beaverton (OR); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Ins.

401(k) with employer match

Paid vacation, sick leave, and paidhol

Job summary

Pacific Office Automation is seeking a Major Account Specialist in Beaverton, OR to support the inside sales team and major customers. The role blends administrative duties with customer service and account coordination in a fast-paced office environment onsite.

Ideal candidates are highly organized, customer-focused, and capable of managing multiple priorities while maintaining strong attention to detail. Starting pay ranges from $20 to $22 per hour, DOE.

Qualifications

• 2+ years of experience in administrative support, customer service, sales support, or account coordination.
• Strong proficiency in Microsoft Office (Excel, Word, Outlook) is required.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities and meet deadlines.
• Professional phone presence and customer-first mindset.
• Ability to work independently while also collaborating with a team.

Responsibilities

• Provide day-to-day administrative and operational support to the inside sales team.
• Manage new customer onboarding, including account setup and coordination with internal teams.
• Process sales orders, service orders, and related documentation accurately and efficiently.
• Monitor and maintain customer accounts to ensure timely follow-up and resolution.
• Answer high-volume inbound phone calls and emails in a professional and timely manner.
• Update and maintain CRM systems and internal tracking spreadsheets.
• Coordinate with service, logistics, finance, and sales teams to ensure smooth customer experiences.
• Assist with reporting, documentation, and special projects as requested by leadership.
• Troubleshoot customer issues and escalate when necessary to ensure prompt resolution.

Skills

Excellent communication

Attention to detail

Multi-priority management

Team collaboration

Professional phone presence

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Location: Beaverton, OR
Status: Full-Time | Onsite

Pacific Office Automation, the largest independently owned document imaging and technology dealer in the nation, is seeking a Major Account Specialist to support our sales team and valued customers. This role blends administrative support with customer service and account coordination, playing a key role in maintaining strong relationships with our major accounts.

This position is ideal for someone who is highly organized, customer-focused, and thrives in a fast-paced office environment where no two days are the same.

What You’ll Do

• Provide day-to-day administrative and operational support to the inside sales team
• Manage new customer onboarding, including account setup and coordination with internal teams
• Process sales orders, service orders, and related documentation accurately and efficiently
• Monitor and maintain customer accounts to ensure timely follow-up and resolution
• Answer high-volume inbound phone calls and emails in a professional and timely manner
• Update and maintain CRM systems and internal tracking spreadsheets
• Coordinate with service, logistics, finance, and sales teams to ensure smooth customer experiences
• Assist with reporting, documentation, and special projects as requested by leadership
• Troubleshoot customer issues and **escalate** when necessary to ensure prompt resolution

What You Bring

• 2+ years of experience in administrative support, customer service, sales support, or account coordination
• Strong proficiency in Microsoft Office (Excel, Word, Outlook)
• Excellent communication skills, both written and verbal
• Strong attention to detail and accuracy
• Ability to manage multiple priorities and meet deadlines
• Professional phone presence and customer-first mindset
• Ability to work independently while also collaborating with a team

Why You’ll Love Working Here

• Be a key support partner to major accounts and internal sales teams
• Clear opportunities for growth within sales support, operations, or account management
• Ongoing training and professional development
• Supportive, team-oriented culture
• Medical, Dental, Vision, and Life Insurance
• 401(k) with employer match
• Paid Vacation, Sick Leave, and Holidays
• FSA Program

Starting Pay: $20–$22/hour DOE

Diversity & Inclusion

At Pacific Office Automation, we believe diverse perspectives strengthen our teams and our results. We are committed to fostering an inclusive workplace where all employees feel valued, supported, and empowered to succeed.