Major Account Support Specialist - Onsite (Beaverton)

pacificoffice; Beaverton (OR); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with employer match

Paid Vacation

Sick Leave

Holidays

FSA Program

Job summary

Pacific Office Automation in Beaverton, OR is seeking a Major Account Specialist to support our sales team and major customers. This role blends administrative support with account coordination and customer service in a fast-paced onsite environment.

The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities while delivering prompt, professional service to key accounts.

Qualifications

• 2+ years in administrative support, customer service, or account coordination.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Excellent written and verbal communication.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities and meet deadlines.
• Professional phone presence and customer-first mindset.
• Ability to work independently while also collaborating with a team.

Responsibilities

• Provide day-to-day administrative and operational support to the inside sales team.
• Manage new customer onboarding, including account setup and coordination with internal teams.
• Process sales orders, service orders, and related documentation accurately and efficiently.
• Monitor and maintain customer accounts to ensure timely follow-up and resolution.
• Answer high-volume inbound phone calls and emails in a professional and timely manner.
• Update and maintain CRM systems and internal tracking spreadsheets.
• Coordinate with service, logistics, finance, and sales teams to ensure smooth customer experiences.
• Assist with reporting, documentation, and special projects as requested by leadership.
• Troubleshoot customer issues and elevate when necessary to ensure prompt resolution.

Skills

Administrative Support

Customer Service

Account Coordination

Communication

Attention to Detail

Time Management

Teamwork

Tools

Microsoft Office

Job description

Pacific Office Automation in Beaverton, OR is seeking a Major Account Specialist to support our sales team and major customers. This role blends administrative support with account coordination and customer service in a fast-paced onsite environment.

The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities while delivering prompt, professional service to key accounts.