Customer Success & Sales Support - Path to Account Manager

Talentify; Beaverton (OR); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

PTO

Job summary

Aston Carter is seeking a Customer Service Specialist in Beaverton, OR to support sales activities and customer satisfaction. The role offers growth into an Account Manager path with potential bonuses and advancement opportunities.

You will collaborate with a small team, process orders in NetSuite, and handle both service and sales calls. A strong service mindset and problem solving are essential for success.

Qualifications

• Experience with order entry, ERP systems, ideally NetSuite.
• Strong customer service orientation with phone and webchat.
• Proficiency in Excel and Microsoft Office tools.
• Excellent written and verbal communication skills.
• Ability to multitask and prioritize effectively.

Responsibilities

• Collaborate in a small team at the corporate office.
• Process orders and enter data in NetSuite.
• Make warm and cold calls to re-establish relationships.
• Split time between customer service (60%) and sales calls (40%).
• Answer inquiries by phone and webchat.
• Coordinate with design and production for custom signs.
• Develop solutions to improve process efficiency.
• Assist Sales with additional duties as needed.
• Oversee end-to-end order processing and clarity with customers.

Skills

Order entry

Customer service

ERP systems

NetSuite

Excel

Multitasking

Communication

Tools

CRM software

Job description

Aston Carter is seeking a Customer Service Specialist in Beaverton, OR to support sales activities and customer satisfaction. The role offers growth into an Account Manager path with potential bonuses and advancement opportunities.

You will collaborate with a small team, process orders in NetSuite, and handle both service and sales calls. A strong service mindset and problem solving are essential for success.