Accounts Resolution Specialist — Training & Growth Opportunity

Pacific Office Automation Inc.; Beaverton (OR); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Opportunities for advancement

Leadership opportunities

Collaborative work environment

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with match

PTO and vacation

Job summary

Pacific Office Automation in Beaverton, Oregon, is seeking an Account Resolution Specialist to join our team. This full-time onsite role involves communicating with customers to resolve past-due balances and coordinating with sales and leadership to reach timely resolutions.

No prior collections experience is required; we are willing to train the right person who is organized, persistent, and customer-focused. Compensation reflects DOE and encourages growth within the company.

Qualifications

• Strong problem-solving and critical-thinking skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize and manage multiple accounts in a fast-paced environment.
• Strong verbal and written communication skills.
• Professional, confident, and comfortable discussions about outstanding balances.
• Proficiency with Microsoft Office.

Responsibilities

• Make outbound calls to customers regarding past-due accounts.
• Review aging reports and monitor outstanding balances.
• Document account activity, customer interactions, and collection efforts accurately.
• Work directly with customers to identify and resolve account discrepancies and payment issues.
• Communicate professionally and use sound judgment when interacting with customers, vendors, coworkers, and management.
• Partner with sales teams and senior leadership to resolve accounts.
• Take ownership of challenging situations to drive timely resolutions.
• Maintain positive customer relationships while managing collection efforts.

Skills

Problem-solving

Critical-thinking

Organization

Verbal communication

Written communication

Microsoft Office

Self-motivated

Tools

Microsoft Office

Job description

Pacific Office Automation in Beaverton, Oregon, is seeking an Account Resolution Specialist to join our team. This full-time onsite role involves communicating with customers to resolve past-due balances and coordinating with sales and leadership to reach timely resolutions.

No prior collections experience is required; we are willing to train the right person who is organized, persistent, and customer-focused. Compensation reflects DOE and encourages growth within the company.