Maître d' - Fine Dining Guest Experience Lead

Destination GN; Lake Geneva, Northern (WI, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Destination GN's Hunt Club Steakhouse in Wisconsin invites an accomplished Maître d' to lead front-of-house service in an upscale dining environment. You will be the face of the restaurant, creating exceptional first impressions and guiding guest flow from arrival to departure.

This role requires polished hospitality, ability to manage reservations and seating, and collaboration with servers, bartenders, kitchen staff, and management to deliver a refined dining experience for members and guests,

Responsibilities

• Welcome members and guests with warmth, professionalism, and personalized hospitality
• Manage reservations, seating arrangements, and dining room flow to maximize guest experience and operational efficiency
• Coordinate closely with servers, bartenders, kitchen staff, and management throughout service
• Maintain awareness of table status, pacing, wait times, and guest preferences
• Escort guests to tables and present menus while setting the tone for exceptional service
• Handle guest inquiries, special requests, and concerns with professionalism and discretion
• Monitor dining room appearance, ambiance, and service standards throughout service
• Assist in maintaining a polished, organized, and welcoming front entrance and host stand
• Communicate VIP guest information, special occasions, and service notes to front-of-house staff
• Support and assist servers during busy periods as needed
• Help train and mentor host staff and support team members on hospitality standards
• Ensure reservation systems, waitlists, and guest communications are accurate and organized
• Assist with banquet events, golf outings, weddings, wine dinners, and special events as needed
• Maintain knowledge of menus, wines, cocktails, and restaurant offerings
• Uphold all company standards for guest service, appearance, professionalism, and teamwork
• Help create a refined, memorable, and welcoming dining experience for all members and guests

Job description

Destination GN's Hunt Club Steakhouse in Wisconsin invites an accomplished Maître d' to lead front-of-house service in an upscale dining environment. You will be the face of the restaurant, creating exceptional first impressions and guiding guest flow from arrival to departure.

This role requires polished hospitality, ability to manage reservations and seating, and collaboration with servers, bartenders, kitchen staff, and management to deliver a refined dining experience for members and guests,