Maitre D Guest Services Coordinator

Maize Westfield Llc; Westfield (NJ); On-site; Full time

Job summary

An established industry player is looking for a polished Maitre D / Guest Services Coordinator to enhance guest experiences. This role combines managing reservations with exceptional communication skills to oversee guest inquiries and private events. You'll be the face of the hospitality team, ensuring seamless interactions and a welcoming atmosphere. If you're passionate about delivering outstanding service and thrive in a dynamic environment, this opportunity is perfect for you. Join a team where your organizational skills and guest relations expertise will shine and make a real impact.

Benefits

Bonus based on performance

Opportunity for advancement

Paid time off

Qualifications

• Experience in Maitre D, guest services, or event coordination is preferred.
• Strong organizational skills and attention to detail are essential.

Responsibilities

• Manage the reservation book and ensure efficient scheduling.
• Handle guest inquiries and provide detailed information about services.

Skills

Organizational Skills

Guest Service

Communication Skills

Event Coordination

Job description

Benefits:

• Bonus based on performance
• Opportunity for advancement
• Paid time off

We are seeking a polished and detail-oriented Maitre D / Guest Services Coordinator to serve as the face of our hospitality team. In this dual-role position, you’ll manage all aspects of our reservation system, ensuring a seamless guest experience, while also overseeing all guest communication and private event inquiries. Your responsibilities will include answering guest questions through our "Contact Us" portal, coordinating and selling private parties, and following up to secure bookings. This is a unique opportunity to combine exceptional organizational skills with a flair for guest relations in a fast-paced, rewarding environment.

Key Responsibilities:

• Solely manage the reservation book, ensuring accurate and efficient scheduling.
• Answer guest inquiries via email through our website's "Contact Us" link with professionalism and promptness.
• Provide detailed information about menus, services, and policies to potential and existing guests.
• Handle all aspects of private party inquiries, from initial contact to follow-up, including selling and booking events.
• Maintain strong communication with the management team regarding private party details and guest feedback.

Qualifications:

• Previous experience in a Maitre D, guest services, or event coordination role preferred.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication abilities.
• Proven ability to provide exceptional guest service in a professional and courteous manner.
• Self-motivated with the ability to work independently and meet deadlines.

Compensation:

$20/hour plus commission on private party sales.

If you’re passionate about delivering outstanding guest experiences and thrive in a role that blends hospitality with organization, we’d love to hear from you! Apply today to become a vital part of our team.