Guest Services Manager

Snow King; Carmel (IN); On-site; USD 45,000 - 60,000; Full time

Job summary

Join a unique hotel in Carmel, IN, as a Front Desk Manager. Lead a dedicated team to enhance customer satisfaction and service quality. Ideal candidates will have hotel experience and a passion for training. Enjoy comprehensive benefits and a supportive work environment.

Benefits

401K after 90 days

Incredible medical/dental/vision/life benefits

Education reimbursement

Paid time off

Flexible schedules

Discounted food and beverage

Hotel discounts

Qualifications

• 3-5 years of experience in front desk or hotel operations.
• 1-3 years in a supervisory role preferred.

Responsibilities

• Oversee daily front desk operations including check-ins and check-outs.
• Ensure excellent guest service and manage reservations.
• Recruit, train, and supervise front desk associates.

Skills

Leadership

Customer Service

Conflict Resolution

Communication

Problem Solving

Education

Bachelor’s degree in hospitality management

Tools

Property Management Systems

Hotel Reservation Software

Job description

Property


About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! The Republic Hotel is a brand new hotel that opened in May of 2023. We have a 274 room hotel that is connected by a skybridge to the Republic Airways new training center in Carmel, IN. The hotel is exclusively for Republic Airways flight attendants, pilots, air traffic control and many other team members attending training at their state of the art training center.

Location Description

What we offer;
• An amazing team atmosphere
• A one-of-a-kind (not your typical) hotel opportunity for you to work in! We have no outside guests or children.
• 401K after only (90) days of employment if you are at least (21) years of age
• Incredible medical/dental/vision/life/AD&D/ benefits for all FT employees that will start on the first of the month following your start date, if elected
• Pyramid Cares Associate Relief Fund
• Education reimbursement
• Jury duty & bereavement pay
• Insurance available for the FUR-Babies in your family
• Up to (10) days of PTO for a FT employee on a yearly basis
• (7) paid holidays for FT employees
• Flexible schedules for all
• Cross training in any and all departments
• State of the art continued training through our online courses provided for free that will never be taken away from you even if you depart
• Discounted pricing on food and beverage
• Hotel discounts in some of the most beautiful boutique hotels across the United States that is always growing You can not go anywhere in the Indianapolis market to find a career like this! Come join our family at Pyramid Global Hospitality and help us give superior service to our Republic Airways family!

Overview

Want to work at one of the most unique properties in Indianapolis/Carmel?We're looking for a service professional to lead our Front Desk team.

Join us to utilize your leadership skills to take us to the next level in customer satisfaction and service.

Must have a passion to train and mentor all associates in company culture and customer service skills. Local candidate with hotel experience preferred.

POSITION SUMMARY:

Responsible for overseeing the daily operations of the front desk; ensuring excellent guest service, smooth check-in/out processes, and efficient management of reservations and guest inquiries. This role includes supervising front desk staff, handling guest concerns, maintaining hotel policies and optimizing front office operations to enhance overall guest satisfaction.

Qualifications

ESSENTIAL FUNCTIONS:

· Oversees the daily front desk operations including check-ins, check-outs, reservations and guest inquiries.

· Ensure all front desk procedures align with hotel policies and brand standards.

· Maintain accuracy with guest records, billing and payment processing.

· Oversee all procedures and billing accuracy.

· Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.

· Foster a positive work environment and promote teamwork among associates.

· Monitor staff performance and provide coaching and feedback.

· Recruit, train, schedule and supervise front desk associates.

· Address and resolve guest complaints and special requests promptly and professionally.

REQUIREMENTS:

· Bachelor’s degree in hospitality management or related field is preferred.

· 3-5 years of experience in front desk or hotel operations, with at least 1-3 years in a supervisory role is preferred

· Experience with property management systems and hotel reservation software is preferred.

· Excellent customer service and conflict resolution abilities.

· Strong leadership, communication and problem-solving skills.

· Ability to work flexible hours; including weekends and holidays.