Maître d'hotel Hospitality Coordinator, Japanese Dining - Waldorf Astoria New York

Hilton Worldwide, Inc.; New York (NY); On-site; Full time

Job summary

Waldorf Astoria New York seeks a Maître d'Hospitality Coordinator for its Japanese Omakase Restaurant. This role focuses on delivering exceptional dining experiences, ensuring guest satisfaction through personalized service and attention to detail in a luxury setting.

Benefits

Medical Insurance Coverage

Mental Health Resources

Best-in-Class Paid Time Off (PTO)

Go Hilton travel discount program

Matching 401(k)

Employee stock purchase program

Debt-free education

Career growth and development

Qualifications

• Prior experience in fine dining or luxury settings preferred.
• Ability to work flexible hours, including nights and weekends.

Responsibilities

• Welcome guests and curate their dining experience.
• Manage reservations and seating assignments.
• Provide anticipatory service to enhance guest experience.

Skills

Interpersonal Skills

Attention to Detail

Guest Engagement

Education

Food Handler Card

Alcohol Awareness Certification

Job description

After undergoing a transformative restoration,Waldorf Astoria New Yorkis set to reignite its magnetic allure.Waldorf Astoria New Yorkis seeking a Maître d' Hospitality Coordinator- Japanese/Omakase Restaurantto unveil a new era of luxury which embodies the spirit of New York City.

With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 375 Private Residences, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.

OurJapanese Omakase Restaurant seeks a Maître d'hotel Hospitality Coordinator who will be the first and last impression of an extraordinary dining experience. This role requires an individual with a warm and engaging presence, a keen eye for detail, and a passion for Forbes 5-Star hospitality. You will set the tone for our guests’ journey, ensuring a seamless and personalized arrival, dining, and departure experience. With expert knowledge of seating flow and a commitment to anticipatory service, you will create a refined yet welcoming atmosphere, remembering guest names and preferences to enhance every visit.

What will I be doing?

As a Maître d'hotel Hospitality Coordinator, you will be responsible for welcoming guests and curating their dining experience in alignment with our pursuit of Forbes 5-Star standards. Specifically, you will:

• Ensure a gracious, warm welcome for each guest, utilizing guest names whenever possible to create a personalized experience
• Escort guests to their seats withpoise and hospitality, providing an elegant introduction to their dining journey
• Maintain an acute awareness of the dining flow, managing reservations and seating assignments to ensure a seamless experience
• Communicate with servers and chefs to accommodate special requests, dietary restrictions, and personal preferences
• Demonstrate a deep knowledge of the menu and beverage offerings, engaging guests with insights when appropriate
• Provide anticipatory service, recognizing opportunities to elevate the guest experience before a request is made
• Assist with maintaining the pristine presentation of the entrance and dining areas, ensuring a luxurious first impression
• Support the team with opening and closing duties and collaborate with colleagues to uphold a culture of excellence

The rate of pay for this role is $36.50 - $38.00 and is based on applicable and specialized experience.

What we are looking for

We are seeking a Maître d'hotel Hospitality Coordinator who is passionate about delivering world-class, anticipatory service in a refined dining environment. The ideal candidate thrives in a luxury setting, understands the importance of genuine guest engagement, and takes pride in creating seamless, personalized experiences. With an eye for detail and a natural warmth, you will be instrumental in ensuring each guest's journey begins and ends with elegance.

• Exceptional interpersonal skills with the ability to anticipate and fulfill guest needs before they are expressed
• A polished and professional demeanor, with a passion for hospitality and guest name recognition
• Ability to multitask and remain composed in a fast-paced, high-touch environment while maintaining a gracious presence
• Prior experience in a fine dining, luxury, Forbes 5-Star, or Michelin-starred restaurant is preferred
• Must possess a valid Food Handler Card and Alcohol Awareness certification prior to being offered the position.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits– Hilton is proud to have an award-winning workplace culture ranking#1 World's Best Workplace by Great Place To Work & FortuneWe support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits.Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage –for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education:Access to a wide variety of educational credentials(ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment.