Maitre'D: Guest Experience Lead & Reservations

Tao Group; New York (NY); Hybrid; USD 28,000 - 39,000; Part time

Benefits offered by this job

Mental Health Support and Services

Pet Insurance

401(k) Retirement Program withEmployer

Employee Assistance Program

TAO Savings Marketplace

Employee Discounts

Job summary

Tao Group in New York is seeking a part-time Maitre'D to manage guest seating, reservations, and front desk operations in a high-volume venue. You will coordinate with the dining room team, handle walk-ins, and ensure courteous guest interactions throughout shifts.

Training includes Tao Group Hospitality in-venue Maitre'D training; minimum 1 year Maitre'D experience is required, preferably in Tao Group properties. Evening, weekend, and holiday shifts may be needed.

Qualifications

• Minimum 1 year Maitre'D experience or equivalent Tao Group Hospitality experience.
• Experience in a high-volume restaurant/nightclub/lounge.
• Ability to stand for extended periods.

Responsibilities

• Check in and manage the seating of all guests, including reservations and walk-ins.
• Manage reservation book and accommodate walk-ins to maximize seating.
• Interact with guests, team members, and supervisors in a courteous manner.
• Perform opening/closing duties and ensure front desk area is properly set up with current menus.
• Assist with incoming calls and guest questions; provide VIP guest pre-service briefings.

Skills

Communication

Guest service

Teamwork

Stamina

Attention to detail

Education

1 year Maitre'D experience

Job description

Part-time team members who meet the requirements are eligible for:

State Applicable Time Off

Mental Health Support and Services

Pet Insurance

401(k) Retirement Program with Employer Match

Employee Assistance Program

TAO Savings Marketplace

Employee Discounts

Responsible for checking in and managing the seating of all guests, both reservations and walk-ins. Manages reservation book and accepts walk-in guests to help maximize seating for each shift. Acknowledges and interacts with restaurant guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

Anticipates and accommodates all needs of the guest

Maintains the general cleanliness and orderliness of the entrance area and entire venue

Complies with Department of Health and company sanitation standards

Actively takes and processes reservations

Assists with incoming calls and answering guest questions

Strategically plots reservations, and appropriately accommodates walk-ins to ensure a smooth shift

Provide the dining room team with initial table set-up

Properly sets-up front desk area, performs side-work and other opening/closing procedures as directed by management, including:

Ensures all appropriate menus are printed and ready for service

Ensures that all menu books are organized with current menus

Completes opening duties as assigned or directed

Completes closing duties as assigned or directed

Reports all breakage, and damage of equipment or furniture immediately to management

Attends and participates in daily pre-service meetings, reviewing the VIP’s and book for the night

Foster and maintain relationships with regular guests

Participates in any training sessions or departmental meetings

Learn by listening, observing other team members, and sharing knowledge while leading by example

Portrays a positive and professional attitude

Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments

Works as part of a team and provides help and support to all fellow team members

Assist and / or complete additional tasks as assigned

TRAINING REQUIREMENTS:

Tao Group Hospitality in-venue Maitre’D training

EDUCATION/WORKING KNOWLEDGE:

Minimum 1 year Maitre’D experience or equivalent related Tao Group Hospitality experience required

Experience in a high-volume restaurant/nightclub/lounge.

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

Ability to write, read, and verbally communicate

Must have good positive energy throughout the day

Must be able to print legibly for Team Members, management, and guests to read

Must be able to stand for extended periods of time

Must be able to move quickly

Must be able to push and lift up to 75 lbs. with or without assistance

Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume

May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required

Exposure to cleaning materials

May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required

Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment

Maintain a professional, neat, and well-groomed appearance adhering to Company standards

Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner

Ability to maintain confidentiality

Ability to handle a fast-paced, busy, and somewhat stressful environment

Job Info

• Job Identification 9573
• Job Category Peak New York
• Posting Date 09/24/2026, 11:03 AM
• Job Schedule Part time
• Locations 30 Hudson Yards, New York, NY, 10001, US