Maitre'D

The Press Club Grill; City of Niagara Falls (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

The Tao Group Hospitality brand is seeking a professional Maitre d’ to oversee seating, reservations, and guest interactions at a high-volume venue in New York. You will manage the reservation book, greet guests, and lead front-of-house flow with poise.

Training includes Tao Group in-venue Maitre d’ training; you’ll collaborate with a team, uphold hygiene standards, and ensure gracious hospitality across shifts while maintaining a positive, professional demeanor.

Qualifications

• Previous hospitality experience.
• Previous Maitre d’ and/or Tao Group Hospitality Wing experience.
• Experience in a high-volume restaurant/nightclub/lounge.

Responsibilities

• Check in and manage seating for reservations and walk-ins to maximize seating per shift.
• Acknowledge and interact with guests, coworkers and supervisors politely to ensure gracious hospitality.
• Maintain front desk setup, print current menus, and organize menu books.
• Anticipate and accommodate guest needs; lead by example with a positive and professional attitude.
• Attend pre-service meetings, participate in training and team communications.
• Assist with opening/closing procedures, side-work, and reports of any damage or breakage.
• Provide initial table set-up to dining room staff and coordinate with the team for smooth service.

Skills

Hospitality experience

Maitre d’ experience

Wing experience

Job description

Position Summary

Responsible for checking in and managing the seating of all guests, both reservations and walk-ins. Manages reservation book and accepts walk-in guests to help maximize seating for each shift. Acknowledges and interacts with the restaurant guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.

Duties and Responsibilities

• Maintain professional appearance standards as directed in the Tao Group Hospitality Employee Handbook.
• Anticipates and accommodates all needs of the guest.
• Maintains the general cleanliness and orderliness of the entrance area and entire venue.
• Complies with Department of Health and company sanitation standards.
• Actively takes and processes reservations.
• Assists with incoming calls and answering guest questions.
• Strategically plots reservations, and appropriately accomodates walk-ins to ensure a smooth shift.
• Provides dining room team with initial table set-up.
• Properly sets-up front desk area, performs side-work and other opening/closing procedures as directed by management, including:
• Ensures all appropriate menus are printed and ready for service.
• Ensures that all menu books are organized with current menus.
• Performs opening side-work as prescribed.
• Performs closing side-work as prescribed.
• Reports all breakage, damage of equipment or furniture immediately to management.
• Attends and participates in daily pre-service meetings.
• Participates in any training sessions or departmental meetings.
• Learn by listening, observing other team members and sharing knowledge while leading by example.
• Portrays a positive and professional attitude.
• Demonstrates knowledge of Tao Group Hospitality, its partners and supporting hotel environments.
• Works as part of a team and provides help and support to all fellow team members.

Training Requirements

• Tao Group Hospitality in-venue Maitre d’ training.

Minimum Education and Qualifications

• Previous hospitality experience.
• Previous Maitre d’ and/or Tao Group Hospitality Wing experience.
• Experience in a high-volume restaurant/nightclub/lounge.

Physical Demands and Work Environment

• Must be able to stand, lift and bend for extended periods of time.
• Must be able to bend and lift to 50 lbs.
• Role may include job duties or tasks requiring repetitive motion.
• Exposure to hot kitchen elements or cleaning materials.
• Must be able to work and remain focused in a fast-paced and ever-changing environment.
• Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays.

About Us

About Tao Group Hospitality

Tao Group Hospitality delivers distinctive culinary and premium entertainment experiences through its portfolio of restaurants, nightclubs, lounges, and daylife venues. The company operates branded locations across the globe, featuring a collection of widely recognized hospitality brands including TAO, OMNIA, Marquee, LAVO, Beauty & Essex, Cathédrale, Little Sister, The Highlight Room, Sake No Hana, KOMA, Avenue, Fleur Room, JEWEL, and more. Tao Group Hospitality is part of Mohari Hospitality, an investment firm focused on the luxury lifestyle and hospitality sectors. With over 25 years of industry experience, Tao Group Hospitality consistently sets the bar for guest experiences by delivering unforgettable entertainment with innovation and creativity at the core. The company strives to exceed expectations and continually reinvent the future of hospitality through its owned operations as well as joint venture and managed properties.