Maintenance Service Writer: Drive Efficient Repairs

Saia Inc.; Edwardsville (KS); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Job summary

Saia, Inc. coordinates repairs and schedules work for shop and field service personnel to ensure efficient service delivery. The role oversees preventative maintenance and minimizes downtime through careful scheduling and coordination.

Qualifications include a high school diploma or GED, 2+ years in maintenance or related experience, knowledge of transportation and diagnostic software, and proficiency in Microsoft Office. Pay and benefits align with industry standards.

Qualifications

• High school diploma or GED.
• 2+ years of maintenance, service writing, or related experience.
• Knowledge of transportation and diagnostic software.
• Proficiency in Microsoft Office.

Responsibilities

• Schedules repairs and coordinates work for shop and field service personnel.
• Facilitates timely processing of work orders and maintains efficient workflow.
• Communicates with customers to clarify service needs and provides accurate estimates.
• Tracks and monitors service progress to ensure efficiency.
• Prepares and maintains detailed records of service activities.
• Monitors electronic driver vehicle inspection report write-ups at non-shop terminals and schedules necessary repairs to minimize downtime.
• Coordinates with internal shops and outside vendors to schedule, approve, and expedite repairs, ensuring timely and cost-effective resolutions.
• Runs daily and weekly preventative maintenance reports, scheduling routine maintenance to maintain equipment readiness.

Skills

Maintenance experience

Customer communication

Diagnostic software knowledge

Microsoft Office proficiency

Education

High school diploma or GED

Tools

Transportation and diagnostic software

Job description

Saia, Inc. coordinates repairs and schedules work for shop and field service personnel to ensure efficient service delivery. The role oversees preventative maintenance and minimizes downtime through careful scheduling and coordination.

Qualifications include a high school diploma or GED, 2+ years in maintenance or related experience, knowledge of transportation and diagnostic software, and proficiency in Microsoft Office. Pay and benefits align with industry standards.