Maintenance Scheduler & Customer Liaison

Penske; Cranbury Township (NJ); On-site; USD 34,000 - 39,000; Full time

Job summary

Penske Truck Leasing Co., L.P. is hiring a Customer Service Coordinator in Cranbury, NJ. You will schedule preventative maintenance, coordinate outside repairs, and plan the shop work plan to maximize productivity and customer satisfaction.

You will communicate updates to customers, ensure parts availability, and collaborate with district billing while maintaining safety and attendance standards. This role is based at the Cranbury facility with regular travel as required.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.
• Understand and comply with Penske policies; safety rules apply.
• Regular, predictable, full attendance is essential.

Responsibilities

• Develop daily and weekly workforce plans factoring customer needs, repairs, parts, technician skills and hours to maximize service and productivity.
• Communicate with customers about maintenance updates, schedule changes, billing concerns, and service issues.
• Ensure Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold outside vendors accountable for quality and adherence to schedule.
• Provide customer service to ensure satisfaction and repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Perform other projects and tasks as assigned by supervisor.

Skills

Customer service

Mechanical experience

Supervisory experience

Service administration

Reliability

Education

High School diploma

Associates/Technical/Bachelors preferred

ASE certification preferred

Tools

Service scheduling software

Diagnostic software

Job description

Penske Truck Leasing Co., L.P. is hiring a Customer Service Coordinator in Cranbury, NJ. You will schedule preventative maintenance, coordinate outside repairs, and plan the shop work plan to maximize productivity and customer satisfaction.

You will communicate updates to customers, ensure parts availability, and collaborate with district billing while maintaining safety and attendance standards. This role is based at the Cranbury facility with regular travel as required.