Maintenance Scheduler & Customer Experience Coordinator

Socket.dev; Sacramento (CA); On-site; USD 36,000 - 45,000; Full time

Job summary

Penske Truck Leasing/Transportation Solutions is seeking a Sacramento-based Customer Service Coordinator to schedule preventive maintenance, coordinate outside repairs, and manage the shop work plan. You’ll interact with customers to provide maintenance updates and resolve issues, ensuring parts are available and work progresses on time.

The role emphasizes teamwork, safety compliance, and reliable attendance, with a Monday–Friday 1:30pm–10:00pm schedule.

Qualifications

• 2 years of customer service experience required.
• 1 year of hands on mechanical experience required.
• 2 years of supervisory experience preferred.
• 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates/Technical/Bachelor degree preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.

Responsibilities

• Develop daily and weekly workforce plans considering customer needs, repair estimates, parts, and technician skills.
• Communicate with customers for maintenance updates, schedule changes, billing concerns, or issues.
• Assure Penske rental units are maintained and prepared for customers.
• Ensure parts availability for scheduled work.
• Hold vendors accountable for quality and schedule adherence for outside work.
• Provide excellent customer service to encourage repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Perform other tasks as assigned by supervisor.

Skills

Customer service

Mechanical experience

Supervisory experience

Administration

Scheduling software

Diagnostics software

Education

High School diploma

Associate/Technical/Bachelor degree preferred

ASE certification preferred

Tools

Scheduling software

Diagnostics software

Job description

Penske Truck Leasing/Transportation Solutions is seeking a Sacramento-based Customer Service Coordinator to schedule preventive maintenance, coordinate outside repairs, and manage the shop work plan. You’ll interact with customers to provide maintenance updates and resolve issues, ensuring parts are available and work progresses on time.

The role emphasizes teamwork, safety compliance, and reliable attendance, with a Monday–Friday 1:30pm–10:00pm schedule.