Maintenance Operations Manager – On-Call & Team Leader

Block Multifamily Group; Overland Park (KS); On-site; USD 80,231,000 - 88,828,000; Full time

Job summary

Block Multifamily Group is seeking a Service Manager in Overland Park, KS to oversee maintenance operations, safety, and property performance for a multi-family community. You will lead the maintenance team, manage vendors, and support resident satisfaction while aligning with operational goals.

The role reports to the Community Manager, emphasizing preventative maintenance programs, on-call duties, and OSHA/compliance adherence. Strong technical aptitude and communication are essential.

Qualifications

• Strong mechanical aptitude including HVAC, electrical, plumbing, and general maintenance.
• Previous experience leading a maintenance team preferred.
• Good communication skills, including negotiating bids with vendors on project repairs.
• Willingness to be on call and carry a cell phone.
• Ability to respond and be recalled to the property anytime day or night.
• Must be willing to adjust work schedule to complete major project assignments.
• Valid driver’s license and reliable transportation.
• EPA Type I & II Certification or EPA Universal Certification required.
• CPO certification required for properties with pools.
• Ability to be on-call and respond to emergencies.

Responsibilities

• Lead and manage daily maintenance operations, including service requests, preventative maintenance, and unit turns
• Recruit, train, and develop maintenance team members to ensure strong performance and accountability
• Prioritize and assign work to ensure timely and high-quality completion
• Provide hands-on support for complex or critical repairs as needed
• Operate, maintain, and oversee the use of maintenance equipment, tools, and property vehicles as applicable*
• Promote a culture of safety, teamwork, and continuous improvement
• Partner with the Community Manager to support overall property performance, asset preservation, and operational priorities
• Develop and maintain a preventative maintenance program aligned with company standards
• Ensure completion of scheduled maintenance, inspections, and required documentation
• Conduct regular inspections to identify and address maintenance and safety issues
• Oversee unit turns to ensure timely completion and quality standards are met
• Maintain inventory, tools, and equipment to support efficient operations
• Ensure overall property condition, curb appeal, and cleanliness meet company expectations
• Ensure amenity areas, including pools and fountains, are maintained in clean and proper working condition
• Support seasonal property needs, including snow and ice removal, to maintain safe and accessible conditions
• Collaborate with the Community Manager on budgeting, expenses, and maintenance-related financial decisions
• Manage vendor relationships, including bidding, scheduling, and performance oversight
• Control maintenance expenses in alignment with budget requirements and approval guidelines
• Oversee purchasing and inventory processes
• Ensure compliance with company policies, OSHA guidelines, safety standards, and applicable regulations
• Lead safety efforts, including training, meetings, and adherence to safe work practices
• Safely handle and oversee the use of maintenance materials and chemicals in accordance with company standards
• Ensure timely completion of service requests with a focus on quality, professionalism, and courteous service to residents, customers, and team member
• Maintain consistent communication with the Community Manager regarding service issues, property conditions, and operational needs
• Communicate effectively with residents regarding maintenance activities and updates
• Support resident satisfaction through responsive service and follow-up
• Oversee on-call operations and ensure timely response to after-hours emergencies
• Coordinate emergency situations and communicate with team members and vendors as needed

Skills

Mechanical aptitude

HVAC knowledge

Electrical knowledge

Plumbing knowledge

Team leadership

Effective communication

On-call readiness

Job description

Block Multifamily Group is seeking a Service Manager in Overland Park, KS to oversee maintenance operations, safety, and property performance for a multi-family community. You will lead the maintenance team, manage vendors, and support resident satisfaction while aligning with operational goals.

The role reports to the Community Manager, emphasizing preventative maintenance programs, on-call duties, and OSHA/compliance adherence. Strong technical aptitude and communication are essential.