Maintenance Operations Lead: Dispatch & Productivity

Parker's Kitchen; South Carolina; On-site; USD 70,000 - 90,000; Full time

Job summary

Parker’s Kitchen is seeking a Maintenance Operations Manager to lead a team of maintenance technicians across multiple stores in South Carolina. You will own scheduling, dispatch, backlog management, and obstacle removal to ensure timely and reliable maintenance support.

You will proactively manage operations, balance workloads, and monitor performance to drive continuous improvement while maintaining safety and quality standards.

Qualifications

• High School Diploma or equivalent is required.
• 3+ years of maintenance management experience is required.
• Must maintain a valid driver’s license with a good driving record.
• Flexible schedule including weekends, evenings, on-call and holidays.

Responsibilities

• Develop and manage daily technician schedules based on urgency, location, complexity, and store impact.
• Assign workloads, optimize routes, and adjust schedules for emergencies and changing priorities.
• Coordinate parts, vendors, and resources to resolve obstacles and keep work progressing.
• Communicate priorities and expectations to technicians throughout the day.
• Monitor work orders, productivity, and SLA performance using ServiceNow and reports.
• Lead, coach, and develop technicians to achieve productivity, quality, safety, and service standards.
• Conduct quarterly ride-alongs, one-on-one meetings, and annual performance evaluations.
• Escalate persistent productivity issues with data and corrective actions.

Skills

Leadership

Scheduling

Route optimization

Coaching

Problem-solving

Communication

Independent work

Education

High School Diploma or equivalent

Trade-related school training

Tools

ServiceNow

GPS reporting

CMMS

Job description

Parker’s Kitchen is seeking a Maintenance Operations Manager to lead a team of maintenance technicians across multiple stores in South Carolina. You will own scheduling, dispatch, backlog management, and obstacle removal to ensure timely and reliable maintenance support.

You will proactively manage operations, balance workloads, and monitor performance to drive continuous improvement while maintaining safety and quality standards.