Maintenance Operations Manager (SC)

Parker's Kitchen; South Carolina; On-site; USD 70,000 - 90,000; Full time

Job summary

Parker’s Kitchen is seeking a Maintenance Operations Manager to lead a team of maintenance technicians across multiple stores in South Carolina. You will own scheduling, dispatch, backlog management, and obstacle removal to ensure timely and reliable maintenance support.

You will proactively manage operations, balance workloads, and monitor performance to drive continuous improvement while maintaining safety and quality standards.

Qualifications

• High School Diploma or equivalent is required.
• 3+ years of maintenance management experience is required.
• Must maintain a valid driver’s license with a good driving record.
• Flexible schedule including weekends, evenings, on-call and holidays.

Responsibilities

• Develop and manage daily technician schedules based on urgency, location, complexity, and store impact.
• Assign workloads, optimize routes, and adjust schedules for emergencies and changing priorities.
• Coordinate parts, vendors, and resources to resolve obstacles and keep work progressing.
• Communicate priorities and expectations to technicians throughout the day.
• Monitor work orders, productivity, and SLA performance using ServiceNow and reports.
• Lead, coach, and develop technicians to achieve productivity, quality, safety, and service standards.
• Conduct quarterly ride-alongs, one-on-one meetings, and annual performance evaluations.
• Escalate persistent productivity issues with data and corrective actions.

Skills

Leadership

Scheduling

Route optimization

Coaching

Problem-solving

Communication

Independent work

Education

High School Diploma or equivalent

Trade-related school training

Tools

ServiceNow

GPS reporting

CMMS

Job description

The Maintenance Operations Manager is responsible for the daily leadership and operational performance of a team of maintenance technicians supporting store operations. This role owns technician scheduling, work-order assignment, dispatch, productivity, backlog management, and the removal of obstacles that prevent timely service delivery.

The Maintenance Operations Manager is expected to proactively manage the operation rather than react to issues after they occur. Success requires balancing technician workloads, prioritizing work based on business needs, monitoring performance throughout the day, and taking corrective action to ensure stores receive reliable maintenance support.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsibilities:

Maintenance Operations & Dispatch

• Develop and manage daily technician schedules, prioritizing work based on urgency, location, complexity, and store impact.
• Assign and balance workloads, optimize routes, and adjust schedules to accommodate emergencies and changing priorities.
• Coordinate parts, vendors, and other resources to resolve obstacles and keep work progressing.
• Communicate clear priorities and expectations to technicians throughout the day.

Productivity & Backlog Management

• Monitor work-order completion, technician productivity, and SLA performance using ServiceNow and operational reports.
• Identify and address productivity gaps through scheduling adjustments, resource allocation, coaching, or escalation.
• Manage open work orders and aging backlog to ensure timely completion and prevent service disruptions.
• Review GPS and work-order data to identify routing inefficiencies, extended stops, and opportunities to improve technician utilization.
• Accountable for ensuring technicians consistently meet established work-order productivity targets while maintaining service-level expectations, safety, and quality.
• Lead, coach, and develop technicians to achieve consistent productivity, quality, safety, and service standards.
• Assess individual strengths and development needs, provide feedback, and establish clear performance expectations.
• Document recurring performance concerns and partner with the Director on formal improvement plans when necessary.
• Conduct quarterly technician ride-alongs, one-on-one meetings, and annual performance evaluations to assess performance, identify development needs, and provide coaching.
• Foster a culture of accountability, teamwork, and customer-focused service.
• Escalate persistent productivity issues, backlog growth, and resource constraints with supporting data and corrective actions.
• Analyze operational trends to improve scheduling, response times, and maintenance processes.
• Participate in leadership meetings to review performance, resolve issues, and track improvement initiatives.

Knowledge, Skills & Abilities

• Knowledge of maintenance operations, field service management, work-order processes, and multi-site facilities support.
• Strong leadership, coaching, and performance-management skills.
• Ability to plan schedules, prioritize work, optimize routes, and manage competing operational demands.
• Strong analytical and problem-solving skills with the ability to identify root causes and implement effective solutions.
• Proficiency with ServiceNow or comparable CMMS platforms, GPS reporting, and Microsoft Office.
• Effective communication and collaboration skills with technicians, store leadership, vendors, and senior management.
• Ability to exercise sound judgment, work independently, and respond effectively to changing priorities and emergencies.
• Commitment to safety, service quality, accountability, and continuous improvement.

EDUCATION AND REQUIREMENTS

Required:

• High School Diploma or equivalent required
• A minimum of 3 years of maintenance management experience is required.
• Must maintain a current, valid, unrestricted driver’s license with an insurable driving record and be able to go between stores without difficulty.
• Must be able to work a flexible schedule to include weekends, evenings, on-call and holidays

Preferred:

• Experience in supervision, construction, project management, facilities management, or fuel management is preferred.
• Additional training at a trade-related school

PHYSICAL REQUIREMENTS

• Able to carry or lift 50 lbs. or more, ascend/descend ladders, work outside, as well as general physical requirements to include but not limited to stooping, standing, and or walking for prolonged periods
• Frequently required to stand, walk, sit and reach with hands and arms
• Frequently climbs, balances, stoops, crawls, crouches, and kneels

Parker’s is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Parker’s does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.