Mainframe Reliability Engineer – AI-Driven Ops

JPMorganChase; Columbus (OH); On-site; USD 120,000 - 170,000; Full time

Job summary

JPMorganChase is seeking a Technology Support III to join the Mainframe and Mid-Range Compute Site Reliability and Engineering team in Columbus. You will apply your knowledge across infrastructure support and the software development lifecycle, collaborating with stakeholders to maintain stability, availability, and continuous improvement in a globally distributed environment.

You will administer and troubleshoot Mainframe components, support production health, and leverage enterprise AI

Qualifications

• Formal training or certification in technology support concepts with 3+ years of applied experience.

Responsibilities

• Support end-to-end service delivery to ensure business operations.
• Maintain stability and availability in a 24x7 production environment.
• Monitor production for anomalies and use observability tools.
• Communicate issues and solutions to stakeholders from incident to restoration.
• Participate in incident, problem, and change management for full-stack systems.

Skills

IBM z-Series experience

Security concepts SSH/IMS/CICS/DB2/Web

ServiceNow ticketing/incident mgmt

AI-assisted incident validation

Stakeholder communication

Tools

HMC administration

Replication: CSM/GDPS

Batch tools: CA-7/Control-M/Zeke

Netcool monitoring

Job description

JPMorganChase is seeking a Technology Support III to join the Mainframe and Mid-Range Compute Site Reliability and Engineering team in Columbus. You will apply your knowledge across infrastructure support and the software development lifecycle, collaborating with stakeholders to maintain stability, availability, and continuous improvement in a globally distributed environment.

You will administer and troubleshoot Mainframe components, support production health, and leverage enterprise AI