Senior Mainframe SRE & Incident Response Engineer

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

JPMorganChase is seeking a Technology Support III to join the Mainframe and Mid-Range Compute Site Reliability and Engineering team. You will support end-to-end infrastructure services, collaborate with stakeholders, and ensure high availability across a globally distributed environment.

The role emphasizes incident management, security-conscious operations, and the use of AI-assisted tooling to improve triage and remediation.

Qualifications

• Formal training or certification on technology support concepts and 3+ years applied experience.
• 3+ years of experience working in or supporting IBM z-Series environments.
• Understanding of infrastructure architecture including servers, storage, network, database, and application components.
• Working knowledge of replication technologies such as IBM CSM and GDPS.
• Experience supporting z-Series and Hardware Management Console (HMC) administration, including firmware and microcode upgrades.
• Working knowledge of security standards including SSH protocol, transaction-based systems, IMS, CICS, DB2, and WebSphere.
• Experience using ServiceNow for ticket and resolution management, with familiarity in incident, problem, and change management processes.
• Ability to troubleshoot priority incidents and contribute to post-mortem reviews to support permanent closure of incidents.
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations.

Responsibilities

• Support end-to-end application and infrastructure service delivery to ensure successful business operations of the firm
• Execute policies and procedures that maintain operational stability and availability across a 24x7 production environment
• Monitor production environments for anomalies, address issues, and contribute to the utilization of standard observability tools
• Communicate issues and solutions to business and technology stakeholders, actively participating from incident resolution through service restoration
• Participate in incident, problem, and change management in support of full-stack technology systems, applications, and infrastructure
• Contribute to bridge calls and communicate effectively with individuals across various levels of the organization
• Administer and troubleshoot Mainframe-related components, supporting continuous operational health and performance
• Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.
• Applies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.

Skills

Incident resolution

AI-assisted operations

Security awareness

ServiceNow usage

Tools

IBM z-Series

HMC administration

CICS

DB2

WebSphere

Job description

JPMorganChase is seeking a Technology Support III to join the Mainframe and Mid-Range Compute Site Reliability and Engineering team. You will support end-to-end infrastructure services, collaborate with stakeholders, and ensure high availability across a globally distributed environment.

The role emphasizes incident management, security-conscious operations, and the use of AI-assisted tooling to improve triage and remediation.