Mainframe Production Support Engineer

Matlen Silver; Jersey City, Northern (NJ, KY); Hybrid; USD 83,000 - 90,000; Part time

Job summary

Matlen Silver is seeking a Mainframe Production Support Engineer to provide front line technical support for a Wealth Management team. The role involves incident management, release/deployment support, and production governance across the U.S., with a 12-month contract and possible extension.

Location is Jersey City, NJ (onsite 3 days/week) with approved alternate locations in Charlotte, NC or Addison, TX. Must manage incidents, perform root cause analysis, and collaborate with cross-functional

Qualifications

• 5+ years of production support experience with enterprise Mainframe technologies such as COBOL, JCL, IMS DB/DC, DB2, etc.
• Experience troubleshooting UNIX/Linux servers and relational databases (Oracle, SQL Server).
• Exposure to incident, release management and production governance processes.

Responsibilities

• Monitor and triage Mainframe application problems and coordinate with support teams.
• Perform root cause analysis and communicate status to stakeholders.
• Improve monitoring and speed of root cause determination.
• Troubleshoot, analyze, research and resolve issues using advanced queries and scripting.
• Collaborate with infrastructure, development and testing teams on releases and upgrades.
• Restore services in real time and communicate progress to partners during restoration.

Skills

Mainframe

Production support

Troubleshooting

Unix/Linux

Tools

Remedy

Splunk

SQL

Job description

Job Title

Mainframe Production Support Engineer

Duration

12 month contract, with extension possible to 18 months

Location

Jersey City, NJ (3 days per week onsite)

Other Approved Locations

Charlotte, NC or Addison, TX

Pay Scale

$60-65/hr W2 (Cannot subcontract or C2C)

Job Description

Matlen Silver is actively recruiting for a Mainframe Production Support Engineer Consultant to work for our client's Wealth Management team to provide front line technical support to end users throughout the U.S. This includes responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues.

Responsibilities

• Provides monitoring and support for triaging Mainframe application problems and coordinating with various support teams across the organization including activities related to application incident and problem management.
• Performs root cause analysis and communicates with the line of business and management the overall status and health of the application throughout the support process.
• Looks for areas of improvement in monitoring, application stability, and speed of determining root cause.
• Performs troubleshooting, analysis, research and resolution using advanced query and scripting skills.
• Work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades.
• Performs real-time restoration and triaging of issues impacting technical services (application/infrastructure) to customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period.
• Assesses initial severity, gather impacts, creates tickets in Remedy, engages necessary support teams, and escalates as necessary to ensure timely restoration
• Participate in DR and Resiliency.

Desired Experience

• 5+ years of production support experience working with enterprise Mainframe technologies including some of the following: COBOL, JCL, IMS DB/DC, DB2, BMC utilities, REXX, MarkIV, TWS, CA7, FILE MANAGER, TSO, or Endevor
• Hands on troubleshooting experience of UNIX/Linux servers and Relational databases (Oracle, SQL Server).
• Experience with SQL Database query language
• Splunk and other monitoring tool exposure.
• Experience in application support processes including incident management, release management, risk governance.
• Exposure to Middle and Front Office Operations in investment banking environment.
• Experience with Java, MuleSoft, APIs, and Distributed Systems nice to have.

Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: [e-mail] // 908-393-8600.