Mainframe Support Engineer

Matlen Silver; Alpharetta (GA); On-site; USD 75,768,000 - 179,088,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k) plan

Job summary

A technology solutions firm is seeking Mainframe Application Support Engineers with at least 5 years of experience in COBOL and file transmission protocols. This contract-to-hire role involves supporting high complexity applications and participating in disaster recovery initiatives. Ideal candidates must be US Citizens or Permanent Residents. The position is onsite in various locations, offering competitive pay and benefits.

Qualifications

• Minimum 5 years of experience in Mainframe application development.
• Strong understanding of file transmission protocols.
• 5+ years driving ITIL best practice techniques.

Responsibilities

• Collaborate to deliver high quality solutions in financial treasury.
• Maintain and support critical payment processing applications.
• Develop programs to transfer client data and enhance application.

Skills

Mainframe application development using COBOL

File transmission protocols and tools (Connect: Direct, SFTP)

ITIL best practice techniques

Understanding of Software Development Life Cycle (SDLC)

Agile Scrum methodologies

Troubleshooting methodology

Exceptional communication skills

Strong organizational skills

Tools

IBM utilities

Fiserv products (PEP+ and ARP/SMS)

Service Now

Monitoring tools (Splunk, Dynatrace)

Job description

IT Talent Acquisition Leader with 25 years of experience

Matlen Silver has an immediate need for 2 Mainframe Application Support Engineers. These positions are contract to hire, and are 5 days a week onsite in one of these locations: Alpharetta GA, Omaha NE, Lincoln NE, Berkeley Heights NJ, Milwaukee WI, or Coral Springs FL.

** Due to client requirements these positions are open for US Citizens or Permanent Residents only **

***No C2C***

Pay scale: $55/hr W2 for the contract period; $100K - 130K when converting to fulltime

Responsibilities

• Collaborate with architects, software engineers, business systems analysts and testing engineers to deliver high quality solutions in the financial treasury space.
• Responsible for coding, testing, and implementing application enhancements meeting defined scope, target dates and budgets with minimal or no defects.
• Maintain and support critical payment processing applications of high complexity in the Mainframe environment by providing rotational 24x7 support which includes responding to incidents alerts in a timely matter according to various priorities.
• Develop programs to transfer and/or convert client data including file transmission set‑up services.
• Develop processes and procedures to improve time to resolution and the efficiency of the support team.
• Participate in operational readiness key performance initiatives and measure the effectiveness of both production releases and client onboarding activities.
• Participate in disaster recovery and business continuity exercises.
• Collaborate with the cross functional teams to correct recurring issues.
• Provide clear verbal and written communication to internal and external groups.
• Develop and maintain strong working relationships and strategic partnerships with key stakeholders/customers across the organization to maximize operational support effectiveness.

Required Qualifications

• Minimum 5 years of experience in Mainframe application development using COBOL, JCL, CA7, VSAM and DB2, MQ and other IBM utilities.
• Minimum 5 years of experience in file transmission protocols and tools – Connect: Direct (NDM), SFTP, IBM Sterling File Gateway.
• 5+ years driving ITIL best practice techniques for service operations including but not limited to root cause analysis, problem, change, and incident management.
• 5+ years of relevant experience in a payments or other high transaction volume systems.
• Well versed with all phases of Software Development Life Cycle (SDLC) and Agile Scrum methodologies.
• Role requires strong technical knowledge across the entire technology stack but is mainly based on Mainframe.
• Deep understanding of troubleshooting methodology.
• Exceptional communication skills (verbal and written).
• Ability to work across multiple teams in a matrixed environment to accomplish objectives.
• Strong organizational skills with experience working a dynamic work environment and managing multiple projects simultaneously.
• Ability to easily adapt and manage changing priorities.

Preferred Qualifications

• File Creation and Transmission.
• Experience with Fiserv products and services – PEP+ and ARP/SMS.
• Experience with Service Now.
• Experience with industry standard monitoring tools (Splunk, Dynatrace, TSOView, MainView).

Benefits

• Health, vision, and dental insurance (single and family coverage).
• 401(k) plan (employee contributions only).

Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non‑job‑related medical condition or disability, or any other legally protected status.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at [e-mail] // 908-393-8600.

Seniority level

• Mid‑Senior level

Employment type

• Contract

Job function

• Information Technology
• IT Services and IT Consulting, Financial Services, and Banking

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