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$50.00/hr - $60.00/hr
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The Mainframe Support resource will serve as a Level 3 Application Support Subject Matter Expert within the Global Information Security organization at a major financial institution. This hands-on role involves triaging and resolving high-priority production issues (P1–P3), supporting application deployments, and providing after-hours and on-call support. The candidate will manage backend service operations for a high-volume environment that supports real-time authorizations and transactions for over 60 million customers, including debit card payments, Zelle, and account balance inquiries. Responsibilities include identifying root causes in code or databases, performing break-fix activities, generating ad hoc data reports, maintaining process documentation, and recommending system enhancements. The role also requires cross-functional collaboration, ensuring proper monitoring and controls, and continuously seeking opportunities to improve operational efficiency. This position is on-site three days per week in Plano, TX.