Contract Mainframe Production Support Engineer

Matlen Silver; Addison (TX); On-site; USD 83,000 - 90,000; Full time

Job summary

Matlen Silver is seeking a Mainframe Production Support Engineer Consultant to provide front line technical support to end users across the U.S. on a 12-month contract, with extension possible to 18 months.

The role encompasses incident management, release/deployment, operational readiness, monitoring, and production governance, with hands-on work in COBOL/DB2/JCL and UNIX/Linux environments.

Qualifications

• 5+ years of production support experience with enterprise Mainframe technologies including COBOL, JCL, IMS DB/DC, DB2, BMC utilities, REXX, MarkIV, TWS, CA7, FILE MANAGER, TSO, or Endevor
• Hands on troubleshooting experience of UNIX/Linux servers and Relational databases (Oracle, SQL Server).
• Experience with SQL Database query language; Splunk and monitoring tools.

Responsibilities

• Provides monitoring and support for triaging Mainframe application problems and coordinating with various support teams across the organization including activities related to application incident and problem management.
• Performs root cause analysis and communicates with the line of business and management the overall status and health of the application throughout the support process.
• Looks for areas of improvement in monitoring, application stability, and speed of determining root cause.
• Performs troubleshooting, analysis, research and resolution using advanced query and scripting skills.
• Work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades.
• Performs real-time restoration and triaging of issues impacting technical services (application/infrastructure) to customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period.
• Assesses initial severity, gather impacts, creates tickets in Remedy, engages necessary support teams, and escalates as necessary to ensure timely restoration
• Participate in DR and Resiliency.

Skills

Mainframe production support

Unix/Linux

SQL

Splunk

Incident management

Release management

Problem management

Java

Tools

Remedy

CA7

JCL

Endevor

Job description

Matlen Silver is seeking a Mainframe Production Support Engineer Consultant to provide front line technical support to end users across the U.S. on a 12-month contract, with extension possible to 18 months.

The role encompasses incident management, release/deployment, operational readiness, monitoring, and production governance, with hands-on work in COBOL/DB2/JCL and UNIX/Linux environments.