Mainframe Operator

EITACIES Inc.; Pontiac (MI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Tuition assistance

Job summary

EITACIES Inc. is seeking a Level 1 Incident Manager to respond to critical IT incidents across our technology stack onsite in Pontiac, MI. You will quickly create, triage, escalate and track events while coordinating with IT staff, customers and vendors.

The role requires strong communication, the ability to monitor systems, and hands-on handling of incidents. Occasional holiday and shift work may be required; on-site presence is mandatory.

Qualifications

• Strong communication with customers and vendors.
• Ability to triage and escalate incidents.
• On-site presence required.

Responsibilities

• Respond to critical IT incidents and events onsite.
• Create, triage, escalate and track incidents to resolution.
• Monitor system status and support mainframe-related tasks as needed.

Skills

Excellent communication

Incident management

Job description

Benefits:

• Competitive salary
• Training & development
• Tuition assistance

Functions as a Level 1 Incident Manager for critical incidents/events relating to various IT technology. Quickly create, elevate, triage and track customer technology related incidents. Excellent communication skills necessary to collaborate with IT staff, customers and vendors. Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services. Monitors mainframe control consoles, periodically checking system performance. May assist with the review/validation of mainframe job control language. Perform deliveries as assigned and must be able to lift 50 pounds. The position mandates a presence onsite; there is not a work from home option. Applicants could be requested to work holidays, days, afternoons and/or midnight shifts.