Mainframe App Support Engineer – Incident Leader

Accenture; Oklahoma City (OK); On-site; USD 242,458,000 - 272,214,000; Full time

Job summary

Accenture is seeking an Application Support Engineer to drive business transformation by diagnosing and resolving complex issues in critical systems across multiple teams. The role emphasizes collaboration, high‑impact incident handling, and knowledge sharing to raise service quality.

The position requires deep mainframe, DB2, CICS, and IT troubleshooting expertise, with a focus on reliability and continuous improvement within a local-onsite delivery model.

Qualifications

• Minimum 5 years of work experience.
• Minimum 5 years experience in Engineering Support is required.
• High School Diploma/GED.

Responsibilities

• Analyze complex software issues and develop effective solutions to maintain system stability and performance.
• Lead collaborative efforts across teams to ensure timely resolution of critical incidents and minimize business impact.
• Support continuous improvement initiatives by identifying recurring problems and proposing enhancements to processes and tools.
• Provide expert guidance and knowledge sharing to support team members and foster a culture of learning.
• Contribute to the development and documentation of best practices and standard operating procedures to elevate service quality.

Skills

Mainframe programming

DB2

CICS

IT Troubleshooting

Team collaboration

Problem management

Education

High School Diploma/GED

Tools

CA7

REXX

FTP

SFTP

IMS Db2

Job description

Accenture is seeking an Application Support Engineer to drive business transformation by diagnosing and resolving complex issues in critical systems across multiple teams. The role emphasizes collaboration, high‑impact incident handling, and knowledge sharing to raise service quality.

The position requires deep mainframe, DB2, CICS, and IT troubleshooting expertise, with a focus on reliability and continuous improvement within a local-onsite delivery model.