Expert Mainframe Application Support Engineer

Accenture; San Francisco (CA); On-site; USD 117,000 - 131,000; Full time

Job summary

Accenture is seeking an Application Support Engineer for Accenture Flex in California. You will analyze complex software issues, collaborate across teams, and drive incident resolution while ensuring system stability and performance.

The role requires strong mainframe skills (DB2, CICS MQ, COBOL) and experience in engineering support. You will contribute to best practices, documentation, and ongoing service improvements within a local onsite project.

Qualifications

• Minimum 5 years of work exp.
• Minimum 5 years experience in Engineering Support is required.
• High School Diploma/GED

Responsibilities

• Analyze complex software issues and develop solutions to maintain system stability.
• Lead collaborative efforts across teams to ensure timely resolution of critical incidents and minimize business impact.
• Support continuous improvement initiatives by identifying recurring problems and proposing enhancements to processes and tools.
• Provide expert guidance and knowledge sharing to support team members and foster a culture of learning.
• Contribute to the development and documentation of best practices and standard operating procedures to elevate service quality.
• L2/L3 Break fix and Service Requests handling; daily system integrity checks and reporting.

Skills

Mainframe programming

DB2

CICS MQ

COBOL

Java

REXX

CA7

FTP

SFTP

Education

High School Diploma

Tools

Walker Interactive

ADMIN

RACF

Job description

Accenture is seeking an Application Support Engineer for Accenture Flex in California. You will analyze complex software issues, collaborate across teams, and drive incident resolution while ensuring system stability and performance.

The role requires strong mainframe skills (DB2, CICS MQ, COBOL) and experience in engineering support. You will contribute to best practices, documentation, and ongoing service improvements within a local onsite project.