Main Store (PX) Customer Experience Associate

Aafes; Fort Benning (GA); On-site; USD 30,000 - 42,000; Full time

Job summary

AAFS Exchange at Fort Benning is seeking a Customer Experience Associate to join an award-winning team that serves military members and their families. You will help process transactions, greet customers, and maintain a welcoming atmosphere in the store, with opportunities to cross-train across departments.

Responsibilities include accurate checkout, assisting with bagging and heavy items, and providing friendly, efficient service.

Qualifications

• Completion of high school or the equivalent.
• Retail experience preferred; cash handling experience preferred.
• Excellent communication skills and basic computer literacy.

Responsibilities

• Greet every customer with eye contact and smile in your authentic way.
• Acknowledge every waiting customer as soon as they arrive at your lane.
• Complete transactions accurately and efficiently while engaging customers in conversation.
• Assist customers by bagging merchandise and moving large/heavy items when needed.

Skills

Customer service

Cash handling

Basic computer skills

Retail experience

Quick thinking

Welcoming attitude

Education

High school diploma or equivalent

Job description

As a Customer Experience Associate at the Exchange, you will be a part of an award winning team. We are committed to hiring our military members and their families, along with anyone that wants to give back to those that serve. We offer various retail opportunities- from front-end cashiers or working in our various departments, to our Express and Class 6 stores. And by joining us, you’ll be a part of something great- we give back 2/3rd of our earnings annually to the military community.

We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.

So what can you expect as a Customer Experience Associate at the Exchange?

• Greet every customer with eye contact and smile in your authentic way
• Acknowledge every waiting customer as soon as they arrive to your lane to let them know you’ll be right with them
• Complete transactions accurately and efficiently while engaging customers in appropriate conversation
• Help customers by following the proper procedure for bagging merchandise and moving large or heavy items

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Job Qualifications

• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions

Additional Qualifications/Requirements:

• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Cash handling experience preferred
• Excellent communication skills
• Basic computer skills
• Retail experience preferred

Job Qualifications

Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

HOURS NEEDED 1300-1900 MONDAY THROUGH SATURDAY AND SUNDAY 0900-1800 INCLUDING HOLIDAYS.