Customer Experience Associate

Talentify

Washington

On-site

USD 24,000 - 33,000

Full time

14 days+

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Benefits offered by this job

Employee Meal Allowance

Mass Transportation Reimbursement

Paid Military Leave

401K plan

Job summary

Exchange is seeking a Customer Experience Associate to greet customers, process transactions, and provide top-notch service on the sales floor. You will learn product details, assist with special orders, and promote military-backed programs while supporting store operations and security standards.

The role emphasizes adaptability, friendly communication, and teamwork, with opportunities to cross-train across departments and support shifts based on staffing needs.

Qualifications

Completion of high school or the equivalent.
Retail experience, demonstrated willingness, and potential for additional responsibility.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Responsibilities

Provides high level of customer satisfaction through excellent service.
Greets each customer upon contact and/or line of sight, assesses needs and offers options.
Maintains product knowledge and merchandising standards on the sales floor.
Assists customers with price changes, special orders, online orders, and rain checks.
Promotes Military Star credit card and other programs to drive sales and loyalty.
Operates cash register and handles multiple tenders with accuracy.
Ensures compliance with safety, security, and loss prevention policies.
Performs other duties as assigned.

Skills

Adapt to tech needs

Quick thinking

Cross-train in store areas

Welcoming attitude

Cash handling experience

Excellent communication

Basic computer skills

Retail experience

Education

High school diploma or equivalent

Job description

Job Description

As a Customer Experience Associate at the Exchange, you will be a part of an award winning team. We are committed to hiring our military members and their families, along with anyone that wants to give back to those that serve. We offer various retail opportunities- from front-end cashiers or working in our various departments, to our Express and Class 6 stores. And by joining us, you’ll be a part of something great- we give back 2/3rd of our earnings annually to the military community.

We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.

So what can you expect as a Customer Experience Associate at the Exchange?

Greet every customer with eye contact and smile in your authentic way
Acknowledge every waiting customer as soon as they arrive to your lane to let them know you’ll be right with them
Complete transactions accurately and efficiently while engaging customers in appropriate conversation
Help customers by following the proper procedure for bagging merchandise and moving large or heavy items

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Job Grade

Job Tier

Career Area

Retail Operations

Supervisor

Job Qualifications

Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

Job Qualifications

Able to learn and adapt to current technology needs
Able to think quickly on the spot to answer customer questions

Additional Qualifications/Requirements:

Willing to cross-train and work in other areas of the store, as needed
Must possess a welcoming and helpful attitude toward customers and other team members
Cash handling experience preferred
Excellent communication skills
Basic computer skills
Retail experience preferred

Salary Minimum

$17.13

Salary Maximum

$23.96

Major Duties

Provides high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience.

Provides product knowledge through superior sales skills to serve the customer in one or more sales area, utilizes and adheres to merchandise presentation standards including, but not limited to, arranging space on sales floor, setting up promotional fixtures, displaying promotional merchandise signing, sizing, clearance, and cleanliness of the area assigned.

Provides assistance to customers with completing price changes, special orders, online orders, and rain checks. May provide assistance to customers with military uniform dress requirements, insignia, and new items. Will assist with determining minor alterations and submission of certification, as needed.

Actively communicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.

Operates a cash register or other sales related equipment to enter new accounts, conduct sales, refunds, or similar transactions. Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance.

Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse.

Performs other duties as assigned.

Work Challenges

We offer the following benefits for this position: