Customer Experience Associate (Express)

Aafes; Town of Florida (NY); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Flexible scheduling

Medical, dental, life and disability保险

Paid time off

Shift differential/holiday pay

Pension and 401K plan

Mass Transit program

DoD employee status

Job summary

Aafes' Express is seeking a Customer Experience Associate to assist shoppers, locate products, and maintain inviting displays. You will greet customers, suggest items that meet their needs, and help ensure a smooth checkout experience on the sales floor.

You will benefit from flexible scheduling and comprehensive benefits including medical, dental, life and disability insurance, paid time off, shift pay differentials, a pension and 401K plan, plus transit support and DoD employment status.

Qualifications

• Completion of high school or the equivalent.
• Retail experience or willingness to learn is preferred.
• Strong communication and customer service mindset.

Responsibilities

• Assist customers in finding products and answer questions.
• Ensure merchandise, signs and labels are accurate and tidy.
• Process transactions accurately and engage customers in conversation.
• Provide a helpful and friendly shopping experience.

Skills

Customer service

Communication

Problem solving

Teamwork

Attention to detail

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

As a Customer Experience Associate at the Express, you will assist customers in finding what they are looking for and ensure the Express is stocked with the products customers want. You'll know which products will meet customer's needs and stay up to date on trends. With your knowledge and helpful suggestions, customers will continue to shop the Exchange.You will prioritize customer needs over tasks and grow sales by maintaining merchandise, signs and labels on the sales floor.

We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.

So what can you expect as a Customer Experience Associate – Express at the Exchange?

• Greet every customer with eye contact and smile in your authentic way
• Acknowledge every waiting customer as soon as they arrive to the Express to let them know you’ll be right with them
• Listen to customer needs; ask appropriate follow‑up questions to ensure you offer appropriate products that meet the specific need of the customer
• Ensure customers have an extraordinary experience while shopping
• Complete transactions accurately and efficiently while engaging customers in appropriate conversation

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Job Qualifications

• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions
• Able to take initiative
• Able to share brand knowledge

Additional Qualifications/Requirements

• Excellent attention to detail
• Willing to cross‑train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Excellent communication skills
• Basic computer skills
• Previous Convenience Store/Gas Station experience preferred

Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exchange brand loyalty.

Who We Are

The Army and Air Force Exchange Service, also known as “the Exchange,” Is the retailer on the US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen, and their families.

In addition to US bases in Germany, Italy, England, Turkey, South Korea, and Japan the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they are.

Job Qualifications

Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

MUST BE AVAILABLE TO WORK TUESDAY-SATURDAY 1530-1930. OFF DAYS WILL BE SUNDAY AND MONDAY. THIS SCHEDULE MAY INCLUDE SOME HOLIDAYS.

SCHEDULE IS SUBJECT TO CHANGE WITH PROPER NOTICE DUE TO OPERATIONAL NEEDS.