Customer Service Expert

Aafes; Huntsville (AL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Pension plan

Mass Transit program

Job summary

Aafes is seeking a Customer Experience Associate to enhance the Exchange shopping experience by greeting customers, guiding them through transactions, and assisting with refunds and exchanges. You will help create a welcoming, efficient environment at the lane and handle routine questions with a positive attitude.

Join a team that values customer care, flexibility in scheduling, and opportunities for growth while providing comprehensive benefits and a stable work setting.

Qualifications

• High school diploma or equivalent.
• Retail experience preferred.
• Excellent communication skills and basic computer literacy.

Responsibilities

• Greet customers with eye contact and a welcoming smile.
• Acknowledge waiting customers promptly at the lane.
• Complete transactions accurately and efficiently.
• Assist with refunds and exchanges following proper procedure.

Skills

Excellent communication skills

Cash handling experience

Basic computer skills

Retail experience

Calm under pressure

Education

High school diploma or equivalent

Tools

POS system

Job description

As a Customer Service expert, you are the face of what we stand for. You will help our customer feel the difference in their Exchange shopping experience by providing a frictionless experience while assisting customers with refund/exchanges, questions and complaints. You’ll help customers feel welcomed and become a multitasking superstar – starting conversations, making connections, and efficiently serving each customer will be your expertise.

We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.

So what can you expect as a Customer Experience Associate – Customer Service Expert at the Exchange?

• Greet every customer with eye contact and smile in your authentic way
• Acknowledge every waiting customer as soon as they arrive to your lane to let them know you’ll be right with them
• Complete transactions accurately and efficiently while engaging customers in appropriate conversation
• Help customers by following the proper procedure for returning/exchanging merchandise with grace and ease, assuming best intentions and apologize for inconvenience

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Job Qualifications

• Able to learn and adapt to current technology needs
• Able to stay calm when customers are stressed or upset
• Able to think quickly on the spot to answer customer questions

Additional Qualifications/Requirements

• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Cash handling experience preferred
• Excellent communication skills
• Basic computer skills
• Retail experience preferred

Job Qualifications

Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

SCHEDULE: ANY HOURS WEEKENDS/HOIDAYS BETWEEN 8:45AM-8:30PM MON. --FRI.; SAT. 7:45AM--9:30PM, AND SUN. 9:45AM --7:30PM. HOURS MAY VARY UPON PROPER NOTICE