Customer Experience Associate

Aafes; Nellis Air Force Base Census-Designated Place (NV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid vacation

Sick leave

Medical insurance

Dental insurance

Life insurance

Personal accident insurance

Long-term care

FSA

401K

Holiday pay

Transit reimbursement

ATP program

Military leave

Parental leave

EAP

Job summary

Aafes at Nellis AFB Exchange is hiring a Customer Experience Associate to deliver friendly, efficient service on the shop floor and at the register. You will greet customers, process transactions accurately, assist with refunds and exchanges, and help teammates across shifts.

A welcoming attitude and clear communication are essential. We offer comprehensive benefits, flexible scheduling, and opportunities for growth within the DoD-connected Exchange environment.

Qualifications

• Completion of high school or the equivalent.
• Retail experience, demonstrated willingness, and potential for additional responsibility.
• MUST BE ABLE TO WORK NIGHTS AND WEEKENDS.

Responsibilities

• Greet every customer with eye contact and smile.
• Acknowledge every waiting customer as soon as they arrive to your lane.
• Complete transactions accurately and efficiently while engaging customers in appropriate conversation.
• Help customers by following the proper procedure for returning/exchanging merchandise with grace and ease.

Skills

Customer service

Communication

Cash handling

Retail experience

Basic computer skills

Cross-training

Team player

Education

High school diploma or equivalent

Job description

As a Customer Service expert, you are the face of what we stand for. You will help our customer feel the difference in their Exchange shopping experience by providing a frictionless experience while assisting customers with refund/exchanges, questions and complaints. You’ll help customers feel welcomed and become a multitasking superstar – starting conversations, making connections, and efficiently serving each customer will be your expertise.

We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.

So what can you expect as a Customer Experience Associate – Customer Service Expert at the Exchange?

• Greet every customer with eye contact and smile in your authentic way
• Acknowledge every waiting customer as soon as they arrive to your lane to let them know you’ll be right with them
• Complete transactions accurately and efficiently while engaging customers in appropriate conversation
• Help customers by following the proper procedure for returning/exchanging merchandise with grace and ease, assuming best intentions and apologize for inconvenience

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Job Qualifications

• Able to learn and adapt to current technology needs
• Able to stay calm when customers are stressed or upset
• Able to think quickly on the spot to answer customer questions

Additional Qualifications/Requirements:

• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Cash handling experience preferred
• Excellent communication skills
• Basic computer skills
• Retail experience preferred

We offer the following benefits for this position:

• Paid Vacation & Sick Leave
• Medical & Dental insurance
• Basic Associate Life, Personal Accident & Long Term Care Insurance
• Flexible Spending Accounts
• 401K
• Holiday Premium Pay (Double Pay)
• Mass Transportation Reimbursement
• Associate Transfer Program (ATP)
• Paid Military Leave
• Personal Accident Insurance
• FMLA & Administrative Leave
• Paid Parental Leave
• Employee Assistance Program (EAP)

*Some of the benefits listed above are subject to specific shifts and approvals per internal policies. Please contact HR for details.

Job Qualifications

Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

MUST BE ABLE TO WORK NIGHTS AND WEEKENDS.